Vendor Manager - APAC Sales & Growth

**About the Role** The Global Support Organization at Uber (GSO) is a key business team partnering with the Sales Operations function to drive revenue and market expansion across APAC in the Delivery vertical. Our goal is to fuel growth and client acquisition by optimizing BPO structures, scaling sales processes, and fostering strong vendor relationships across multiple markets and languages. As the Sales Vendor Manager for APAC, you are a strategic leader capable of setting a clear vision and coordinating cross-functional teams to execute sales goals and operational priorities. You will navigate complex, matrixed environments to drive large-scale initiatives, ensuring measurable impact on sales performance and alignment with regional and global sales strategies. In this role, you will define and implement key performance indicators to drive lead generation, conversion, and customer acquisition through BPO partners. Additionally, you will build and streamline BPO-specific sales processes, establish robust reporting systems, and integrate tooling to optimize every stage of the sales funnel. **What You'll Do:** - **Drive Sales Excellence Across the BPO Network:** Partner with cross-functional teams and act as a strategic driver in establishing and optimizing our BPO network to ensure high standards in sales effectiveness, lead generation, and conversion metrics. - **Lead through Collaboration and Partnership:** Collaborate with internal and external resources to uplift productivity, sales quality, and performance management practices, continually enhancing BPO capabilities to align with revenue goals. - **Develop a Long-Term Vision for Sales-Driven BPO Growth:** Build a strategic roadmap to elevate the BPO network’s capabilities, expanding into more complex functions like premium lead management and sales for high-value clients. - **Sales Innovation and Continuous Improvement:** Continuously seek innovative ways to enhance BPO sales processes, identifying opportunities to improve efficiency and optimize lead generation and retention strategies - **Operationalization of the BPO Sales Strategy:** Lead the design and execution of the BPO sales strategy, ensuring each vendor is equipped and aligned to support scalable, efficient, and high-impact sales operations - **Cross-Functional Stakeholder Engagement:** Coordinate closely with regional, central, and global stakeholders to ensure all efforts align with broader sales and organizational objectives, maintaining a unified approach to sales excellence - **Monitor Sales Delivery and Performance:** Oversee sales service delivery to ensure performance aligns with established KPIs, such as conversion rates, lead response times, and customer acquisition metrics. Proactively implement improvements to maintain high standards. - **Relationship Management:** Own and nurture relationships with BPO partners, acting as the primary point of contact to ensure alignment on strategy and objectives. Serve as the key liaison for BPO partners to navigate internal systems and provide insights and operational updates for internal stakeholders. Engage in onsite visits when necessary to strengthen collaboration and monitor performance closely. - **Sales Performance Management:** Maintain a laser focus on quality and efficiency across all BPO sites, analyzing performance trends across markets and verticals to ensure a proactive approach. Identify and troubleshoot performance gaps swiftly, implementing and following through on action plans to restore or enhance performance as needed. - **Operational Compliance & Risk Management:** Ensure that all BPO activities adhere to compliance standards and proactively mitigate risks, maintaining a secure and efficient sales environment across all locations **What You'll Need:** **//** **Basic Qualifications:** - **5+ years of experience** in relevant field with fast-paced tech/marketplace firms, strategy consulting firms. Preferrably with Sales Program Management, Vendor Management, or BPO Management, with a focus on sales operations, lead generation and other revenue-driving functions in the BPO industry. - **Proficiency in Mandarin and English** - In-depth understanding of **sales processes and strategies within BPO environments**, combined with transformative and critical thinking skills to elevate traditional sales practices to new heights - Proven change management skills, with the ability to drive and adapt to fast-paced, evolving business needs and successfully implement change initiatives within a BPO context - Strong **stakeholder management skills**; demonstrated ability to strategically align and secure buy-in from multiple internal and external business partners across diverse teams and regions - Advanced analytical, data interpretation, and presentation skills - Results-driven with exceptional problem-solving abilities and proven influence in complex matrix environments - **Proficiency in Google Workspace and Salesforce**, with the ability to interpret and leverage data in a structured manner to drive timely, informed decisions. This role requires a leader who can synthesize key insights, anticipate potential issues, spot emerging trends, and translate findings into clear, actionable executive presentations, supporting data-driven decision-making at the leadership level - Exceptional written and verbal communication skills with a focus on articulating clear and actionable insights to both internal stakeholders and external partners **//Preferred Qualifications:** - Proactive Sales Mindset: Driven to achieve results and comfortable navigating a fast-paced, constantly evolving sales environment. - Logical and Outcome-Oriented Thinking: Strong focus on delivering measurable sales outcomes and creating impact through structured, practical solutions. - Exceptional Communication Skills: Outstanding written and verbal communication abilities to influence and engage with internal stakeholders and BPO partners effectively. - Strong Time Management and Organizational Skills: Skilled at prioritizing tasks, managing time effectively, and maintaining organization across multiple projects and sales initiatives. - Analytical and Fact-Driven: Solid analytical skills to assess sales performance and trends, with the ability to bridge theory and practice to drive data-informed decisions. - Adaptability in a Matrix Environment: Able to thrive in a complex, matrixed organization, where successful collaboration and management by influence across various teams are essential. - Resilience Under Pressure: Capable of managing multiple projects and maintaining focus on priority sales goals under challenging deadlines; keeps teams aligned and driven. - Strategic Vision and Big-Picture Perspective: Demonstrates proactive thinking and a strategic approach, balancing short-term wins with long-term growth objectives. - Self-Sufficiency: Works effectively with minimal supervision, consistently delivering high-quality outcomes through self-management. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).