General Manager Sub-Saharan Africa, Uber Eats

**About Uber** At Uber, we’re reimagining the way the world moves for the better. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. That means being bold in our decisions and building for something bigger. For us, all of that starts with helping people go anywhere and get anything: cars, takeout, motorcycles, groceries, bikes, people, scooters, items, trucks, and buses. It’s what we know and what we do best. And we do it at the speed of now. We're making cities safer, smarter, and more connected and we're doing it at a global scale by energizing local economies while bringing opportunities and solutions to millions of people around the world. Our solutions are implemented in real-time and on thousands of city streets, they are a boon and a career to people all over the globe. The scope of this work means Uber will challenge you - put you up against complex problems that require ambitious solutions. We need bold people who can build with heart, and who will chase solutions with fearless optimism. We are Uber. Are you? **About the Role** As the General Manager for Uber Eats in Sub-Saharan Africa, you will have the unique opportunity to shape and scale our food delivery platform in one of Uber’s most high-impact and fast-growing regions. Leading markets like South Africa and Kenya, you will play a central role in driving growth, innovation, and operational excellence in an exciting and rapidly evolving landscape. This is your chance to make a tangible impact on one of Uber’s most strategically important areas of the business. Success in this role requires a delicate balance between the needs of consumers, restaurant partners, and delivery partners. Given the complexity of delivering perishable products on demand at scale, you will navigate a set of challenges that demand both operational excellence and strategic foresight. At the same time, food is an inherently engaging and enjoyable industry, and you’ll be able to lead a business in a sector that consumers are passionate about. We seek an outstanding leader who excels in people management and operational efficiency, with a proven ability to build and nurture strong, collaborative relationships with employees and customers. You should have the creativity and strategic thinking required to develop innovative solutions and have the vision and drive to lead a fast-paced, high-growth business. This role is ideal for someone with experience in building and scaling a business, who is deeply focused on achieving operational excellence and ensuring an outstanding customer experience at every touchpoint. **As General Manager, you will drive regional and country strategy, oversee marketing, marketplace efficiency, P&L management, and champion quality and customer experience.** Success in this role requires a deep understanding of local markets, strong partnerships, and the ability to balance creativity, leadership, and execution. This is your opportunity to shape one of Uber’s most dynamic and impactful business areas. This unique blend of analytical precision and creative vision makes the Uber Eats General Manager role both a rare challenge and an extraordinary opportunity—one where the impact you drive on our people and business will be truly transformative. **What You’ll Do** - With your cross-functional leadership team, define a compelling vision for the Eats SSA business and inspire the team to execute this vision. - Strategic thinking and planning with key stakeholders, formed by tying global priorities to local insights and innovation. - Careful financial planning and resource allocation (dollars, time, and people), including continued investment decisions as conditions change. - Following your vision, strategy, and investment decisions to deliver results for the South Africa & Kenya market, including financial performance to plan, sustainable competitive advantage, and team engagement. - Scale Uber Eats to other cities within South Africa and Kenya. - Negotiating, renewing, and supporting our largest Enterprise partnerships alongside the Enterprise Sales team — think global restaurant chains, major supermarkets, retailers, and other well-known food and FMCG brands. - Representing our brand and business in the media, at external events, and in front of politicians and policymakers. **Who You Are** - 10+ years of work experience, including time spent in strategic and operational roles, supported by a history of delivering clear results - Strong track record of building, leading, and engaging diverse teams - Evidence of successful complex stakeholder management across a variety of functions; bonus points for across international borders - An appetite for taking smart risks in a fast-moving, competitive, and often ambiguous environment - Bonus points for: Managing a sizeable P&L, managing large teams, customer engagement at senior levels, and experience representing your brand/market externally **To Succeed You’ll Need to Be:** - A passion for excellence with the ability to inspire others to the highest standards through leading by example - A passion to positively contribute to our communities and SSA’s F&B industry - Committed to attracting and retaining the brightest minds from all backgrounds while cultivating the power of a diverse organization. - Inspires teams to accomplish goals and objectives; responds quickly to complex situations to problem-solve, including any country crisis situations, while effectively working across the organization - A strategic forward-thinker with a participatory management style and team-building skills - Excellent communication and interpersonal skills and the ability to influence decision-making without having formal authority. The successful candidate will have the maturity and empathy to resolve potential issues when working with multiple personalities. - Responds quickly to complex situations and solves problems while effectively working across the organization. - Credibility and gravitas to garner the respect of the executive team, People team, and other stakeholders. - The successful candidate will bring, through past successes, immediate credibility as an extremely capable business leader and expert. - Able to balance the role of the strategist with urgency while simultaneously managing and delivering results in a growing and very fast-paced environment. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).