**About the Role**
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as report accurate data and insights to improve safety for all of Uber's customers
**What the Candidate Will Do**
- Make detailed investigations, using various support platforms (email, phone, etc.) to develop case details, analyze evidence, and take actions according to the process
- Manage a high volume, live queue of sensitive incidents and accidents that are urgent and critical in nature
- Document the cases according to internal procedures
- Prioritize cases according to SLA requirements and safety taxonomy
- Handle critical Safety issues that are escalated through Social Media or any other channels
- Demonstrate excellent interpersonal skills and ability to establish trust
**Basic Qualifications**
- Romanian language C2 level
- English language fluent
- At least 6 months of experience in customer support preferred
- Exceptional communication skills: Effective communicator, verbal & written
- Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail
- Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft
**Preferred Qualifications**
- Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils
- An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small.
- You have the initiative to solve problems on your own
- Passionate: A genuine passion for Uber and exceptional customer support experiences
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
