Head of Driver, KSA

**About the Role:** We're seeking a dynamic and results-oriented leader to become our Head of Driver in the Kingdom of Saudi Arabia (KSA). In this pivotal role, you will spearhead the strategy and execution for optimizing our driver and fleet ecosystem, ensuring a thriving and reliable supply base that underpins Uber's success in the region. You will champion the earner experience, owning how we build trust, maximize earnings opportunities, and foster a strong sense of partnership with the individuals and entities powering our platform. This encompasses both independent drivers and fleet operators. You will be instrumental in shaping Uber's value proposition for all supply partners in KSA, driving impactful initiatives to enhance brand perception, boost satisfaction and retention across both driver segments, and solidify Uber as the preferred platform for earning and fleet operation. This leadership position sits at the crucial intersection of marketplace dynamics, product strategy, and on-the-ground operations, demanding sharp analytical acumen, exceptional stakeholder management skills, and a deep understanding of the needs of both individual drivers and fleet businesses. **What You Will Do:** - Strategic Leadership & Vision: Collaborate with executive leadership to define and implement a comprehensive supply strategy encompassing both individual drivers and fleets across KSA. Clearly communicate the overarching vision and translate company-wide objectives into specific, motivating goals for the team. - Fleet Supply Expertise: Develop and execute strategies for effective fleet supply management, including acquisition, onboarding, performance management, and relationship building. Understand the unique needs and operational dynamics of fleet companies in the KSA market. - Driver Experience Optimization: Lead the team responsible for continuously elevating the experience of individual drivers on the Uber platform in KSA. - Business Performance & Analysis: Take ownership of key operational and financial metrics related to both driver and fleet supply. Conduct in-depth analysis to inform critical business decisions, understanding the interdependencies across various functions and considering both short-term and long-term implications. - Problem Solving & Root Cause Analysis: Proactively identify challenges impacting driver and fleet supply, utilizing data, logic, and common sense to understand the underlying causes and lead cross-functional teams in developing effective solutions. - Process Optimization & Implementation: Identify core processes related to supply management and driver experience, optimize their efficiency, and oversee their successful implementation across KSA, regularly monitoring performance and making necessary adjustments. - Product Insights & Advocacy: Leverage team insights to identify opportunities for product improvements and new features that enhance the experience and efficiency for both drivers and fleet operators. Partner closely with regional and global product teams to champion these initiatives for the KSA market. - Stakeholder Management & Collaboration: Serve as a trusted thought partner and lead cross-functional initiatives by forging strong relationships with local, regional (EMEA), and global teams across operations, marketing, customer support, product, policy, and legal. Ensure the voice of both drivers and fleet partners is heard and effectively advocate for necessary resources. - Earner & Fleet Obsession: Champion a deep understanding of the needs and motivations of both individual drivers and fleet operators in KSA, ensuring all strategies and initiatives are centered around their success. - Team Leadership & Development: Directly manage and develop a high-performing team, fostering a collaborative and growth-oriented environment. Lead by example, empowering team members to execute effectively and deliver results. **What You Will Need:** - 9 years of professional experience, with significant exposure to operations, supply chain management, or partner management. - At least 3 years of experience in directly managing and developing people, preferably within a fast-paced, high-growth environment or a larger company with a strong entrepreneurial culture - Demonstrated experience in fleet management industry operations, ideally within the KSA market. - Proven ability to develop and execute strategies related to supply acquisition, onboarding, and performance management for both individual contractors and business entities. - Strong data-driven mindset with a proven ability to guide strategic decision-making through rigorous data analysis and interpretation. Comfortable diving deep into data while maintaining a clear understanding of the broader strategic context. - Exceptional complex problem-solving skills, with the ability to structure intricate issues, articulate clear strategies, and align teams around desired outcomes. - Excellent communication skills in both English and Arabic, with validated experience in interpreting and communicating data effectively to diverse audiences in a clear, concise, and engaging manner. Ability to craft compelling presentations and strategic documents for various stakeholders, including executive leadership. - Strong teamwork and interpersonal skills, with the ability to foster a collaborative environment where diverse perspectives are valued and healthy working relationships are maintained. - A proven track record of leading by example and empowering teams to execute effectively under pressure and within tight deadlines. - Exceptional execution skills, with the ability to lead and prioritize complex operations requiring cross-functional collaboration and deliver high-quality results in a dynamic and ambiguous environment. - Strong planning and organizational skills, with a demonstrated ability to efficiently lead and implement visible, high-risk, broad-scale initiatives and effectively delegate tasks and responsibilities. - A high tolerance for calculated risks and a strong drive to achieve ambitious goals, inspiring team members to excel. - Strategic thinker with a comprehensive understanding of the operating environment in KSA, capable of developing proactive strategies to maintain a competitive edge and achieve growth objectives for both driver and fleet supply.