Lead Technical Program Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo is seeking a highly organized and results-oriented Technical Program Manager to lead the successful launch of our most critical, cross-functional strategic initiatives. As a founding member of our TPM team, you will be instrumental in orchestrating cross-functional and mission critical launches, working closely with Product and Engineering, Go-To-Market and G&A teams. You will be the central point of coordination, ensuring all aspects of a launch are meticulously planned, executed, and tracked, driving significant impact across the company.

Key Responsibilities:

• Launch Planning and Strategy: Collaborate with Product and GTM leadership to define comprehensive launch plans, including scope, timelines, dependencies, and resource allocation for strategic initiatives.
• Cross-functional Coordination: Drive alignment and collaboration across Engineering, Product, Marketing, Sales, Legal, Security, and other relevant teams to ensure all launch requirements are met.
• Requirements Management: Ensure all technical, product, legal, and security requirements for a successful launch are clearly defined, documented, and tracked.
• Risk Management and Mitigation: Identify potential risks and roadblocks to successful launches and develop proactive mitigation strategies.
• Metrics and Reporting: Define key launch metrics to track progress, identify potential issues, and measure the success of the launch. Develop and communicate clear and concise launch status reports to stakeholders.
• Release Phasing and Execution: Define and manage release phases, ensuring smooth and controlled rollouts to different customer segments or regions.
• Communication and Stakeholder Management: Maintain clear and consistent communication with all stakeholders, ensuring everyone is informed of progress, risks, and decisions.
• Post-Launch Analysis: Conduct thorough post-launch reviews to identify learnings and areas for improvement in future launch processes.

Ideal Candidate:

• Relevant experience as a Technical Program Manager, with a strong focus on managing complex, cross-functional product or feature launches.
• Proven ability to develop and execute comprehensive launch plans, including technical and GTM considerations.
• Excellent organizational, communication, and interpersonal skills, with the ability to influence and build consensus across diverse teams.
• Strong understanding of software development lifecycles and release management processes.
• Experience working with Product, Marketing, Sales, Legal, and Security teams in a launch context.
• Data-driven and results-oriented, with experience defining and tracking key launch metrics.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:$169,200—$253,800 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).