Employee Relations Manager- Devices and Artificial General Intelligence, Global Corporate Employee Resources

The Global Corporate Employee Relations (GCER) team at Amazon is seeking an Employee Relations Manager to support Devices & Services and Artificial General Intelligence (Devices/AGI) teams. The position requires an individual who has significant employee relations experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills. These competencies will enable the individual to work both independently to successfully manage a broad spectrum of ER issues and with employees and partners across Amazon’s wide geographic and cultural scope.

The central objective of the Global Corporate Employee Relations at Amazon team is to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies and objectives as we Strive to be Earth’s Best Employer. To support that objective, this position’s responsibilities fall into proactive and reactive categories. The individual will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts. The individual also will work as a project manager on proactive initiatives that improve employee relations and engagement. On a reactive basis, the individual will undertake a significant amount of work on critical employee relations issues that are highly sensitive and typically can only be successfully completed with limited time. These include conducting workplace investigations and advising on challenging employee situations. Balancing time between proactive efforts and urgent-response is a critical component for success in the position.

The position reports to the Principal, GCER, Devices/AGI, and can be based in Arlington, Virginia; Seattle, Washington; Tempe, Arizona; Dallas, Texas; and New York, NY. This is a full-time position that could require significant travel, up to ~30% of the time over the course of the year.

Key job responsibilities
The individual will also work proactively to:
• Partner with business leaders and HR teams to create and sustain positive employee relations programs and best practices
• Work directly with Amazon employees at all levels to identify, address and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching
• Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
• Review, analyze, and report on case data to identify trends, areas of opportunity and required actions.
• At least seven (7) years direct experience in employee relations or employment/labor law with an emphasis on employee relations work
• Bachelor’s degree
• Experience working with and applying employment & labor laws throughout the United States
• Experience assessing complex data sets, developing recommendations based on assessments, and influencing action by PXT and/or business leaders
• Technically proficient in MS Word, Outlook, Excel, and PowerPoint
• Advanced degree, law degree, or other specialized training in labor/employee relations
• Strong interpersonal and persuasion skills, enabling the individual to establish productive partnerships and work collaboratively across multiple management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed and culturally diverse organization
• Labor Relations knowledge and experience
• Written communication skills and the ability to independently develop effective executive level messaging, reports and presentations
• Proven problem solving and analytical skills in a highly ambiguous environment with the capacity to work autonomously to simultaneously manage competing priorities
• Experience working with quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems
• Ability to handle confidential and sensitive information with discretion

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $126,100/year in our lowest geographic market up to $208,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.