Cloud Support Associate, Windows, Windows

*We are hiring support engineer for this position*

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

This is an excellent opportunity to join one of Amazon’s world-class team of engineers, and work with some of the best and brightest while also developing your skills and career within one of the most dynamic, innovative and progressive technology companies anywhere. In addition to a stimulating and fun working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology principals, and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and customer-focused technical innovation.
You will be surrounded by a team that are passionate about computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you
- Learn, Support, and use groundbreaking technologies
- Interact with engineers from leading technology companies around the world
- Engage with and solve customers technical issues via phone, chat or email
- Apply advanced techniques to provide unique solutions to our customers' individual needs
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
- Drive customer communication during critical events
- Write tutorials, how-to videos, and other technical articles for the AWS customer community
- Our support engineers are also the “voice of the customer” and have a strong voice in to the teams for recurring issues or feature requests.

Want to know what’s it like to be a Support at AWS? Take a look!
https://www.youtube.com/watch?v=GC3bWcFFZTo


About the team
About Us

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.- 6+ months of network and operating system support experience
- 6+ months of scripting language experience
- 6+ months of software development with object oriented language experience
- Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience- Excellent oral and written communication skills Strong customer focus & Multi-tasking skills Self-starter who is excited about technology Troubleshooting / Support experienceExcellent oral and written communication skills Strong customer focus & Multi-tasking skills Self-starter who is excited about technology Troubleshooting / Support experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.