Director of Billing Operations

About Kaseya: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide.

What You’ll Do: The Director of Billing Operations at Kaseya plays a critical role in leading and managing the day-to-day operations of our billing team. This position requires a deep understanding of the end-to-end quote-to-cash process, ensuring accuracy, efficiency, and compliance in all billing activities. You will be responsible for optimizing billing processes, fostering a high-performing team, and collaborating with cross-functional departments to support the financial health and operational excellence of the company.

Key Responsibilities:

• Lead and manage the North America billing operations team, providing guidance, mentoring, and development opportunities to ensure a high-performing and motivated team.
• Co-lead the day-to-day billing operations, ensuring timely and accurate responses to customers related to all back-office issues in all our regions (Americas, EMEA, APAC). This includes processing complex orders, addressing customer contract add-ons, amendments, and extensions.
• Develop and execute strategies to optimize billing processes and enhance efficiency.
• Develop and implement best practices and procedures to maintain compliance with regulatory requirements and internal policies.
• Collaborate with other senior leaders across Collections, Sales Operations, Finance, Accounting, and IT to align business operations with company goals and objectives and troubleshoot complex billing issues.
• Identify and monitor key performance indicators (KPIs) to determine team effectiveness, addressing issues, and correcting billing specialists’ actions.

Essential Duties and Responsibilities:

• Oversee the entire quote-to-cash process, ensuring seamless integration and execution from sales quotes to cash collection.
• Implement and manage billing systems and processes to ensure accurate and timely invoicing.
• Conduct regular audits and reviews of billing processes to identify areas for improvement and implement corrective actions.
• Develop and maintain strong relationships with key stakeholders, including customers, vendors, and internal teams.
• Provide regular reports and updates to senior management on billing operations performance and key metrics.

Qualifications:

• Proven experience in billing operations management, with a strong focus on the quote-to-cash process is a MUST
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of billing systems and software.

Why Kaseya: Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success by being BOLD, being GRITTY, and being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers and their careers and long-term financial wealth. Join us and be the game-changer in our journey towards billing excellence!