Associate Operations Manager

**About the Role** We are looking for an Operations Associate for the US and Canada markets who will be running the day-to-day operations for our financing products including the launch and growth phases. This role provides a unique opportunity to deep dive into financial products at Uber and work with a broad range of internal stakeholders, as well as the exposure to the leading global players in the financing market. **What you will do:** - Work with cross-functional stakeholders to facilitate the decision-making process related to the product launch, address potential questions/concerns and get all required approvals - Run market research to understand the demand, identify and size expansion opportunities for Uber’s financial products - Plan and execute customer-facing communication campaigns using integrated marketing channels, track the performance and make improvements as needed - Track product performance, prepare reports and share insights - Coordinate escalations for the customer complaints, engage cross-functional stakeholders and external partners as needed **Basic Qualifications** - Bachelor in Economics, Engineering, Computer Science, Physics, Mathematics, Business or equivalent experience. - Advanced level of spoken and written English - Strong analytical skills, ability to work with numbers, spreadsheets, models, and data visualizations - Ability to communicate effectively with stakeholders coming from both technical and non-technical backgrounds - Attention to detail: the team must be able to rely on your work with confidence - Problem-solving - Solving high-complexity problems by using logic, common sense and data not only by identifying the root cause of a problem but also by providing actionable insights and mitigation plans. **Preferred Qualifications** - Proficiency in SQL - Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude and to drive analysis, get into conclusions and be able to present them to different stakeholders. - Advanced communication skills that will allow you to clearly explain and present your work and take a prominent role in building constructive debate. - 1 - 2 years of experience in High-growth operations, startup, bank or fintech. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).