Risk Operations Manager

**About the Role** We are looking for a **Risk Operations Manager** to join our team and help strengthen Uber’s risk and fraud mitigation efforts across Latin America. This role is critical in managing risk, analyzing fraud patterns, and developing strategies to enhance platform and user trust. The ideal candidate has a strong analytical background, experience working with risk-related functions in banking, consulting, e-commerce, or payments, and is comfortable working with data to drive decision-making. They should be able to effectively manage stakeholders and translate complex risk insights into actionable strategies for different audiences. **What you will need** - Analyze risk trends, identify fraudulent behaviors, and develop data-driven strategies to mitigate fraudulent transactions including unsettled transactions and chargebacks. - Work closely with cross-functional teams (Decision Science, Product, Engineering, Finance, Safety, Identity, Payments) to improve fraud detection systems and operational processes. - Build SQL queries and dashboards to extract insights from large datasets and support risk mitigation efforts. Knowledge in python is a plus. - Support incident management and root cause analysis for fraud-related escalations. - Stay up to date with emerging fraud trends, and apply insights to enhance risk controls. - Effectively communicate risk insights, findings, and strategies to both technical and non-technical stakeholders, bridging the gap between fraud operations and business objectives. **Basic qualifications** - **3+ years of experience** in risk, fraud, payments, consulting, banking, digital marketplaces or e-commerce platforms. - Strong **SQL proficiency**—ability to extract, manipulate, and analyze large datasets. - Advanced English level, both written and verbal is a must. - Experience working with **fraud prevention, payment risk, or chargeback processes**. **Preferred qualifications** - Investigative mindset with the ability to interpret data, identify patterns, and drive insights. - Knowledge of **fintech industry trends in Mexico** is a plus. - **Python proficiency** is a plus. - Strong **stakeholder management and communication skills** to present risk findings effectively. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).