Senior Product Manager

Microsoft Security’s organizational mission of making the world a safer place for all has never been more important. In a world awash in digital threats, regulatory scrutiny, and estate complexity, security represents the most critical priorities for our customers. The Microsoft Security division is committed to reshaping security by empowering every user, customer, and developer with a security cloud that offers end-to-end, simplified solutions. Our organization accelerates Microsoft’s mission to secure digital technology platforms, devices, and clouds across our customers’ heterogeneous environments, while safeguarding our own internal estate.

Within Microsoft Security, the Customer Experience Engineering (CxE) organization is instrumental in helping customers realize the value of our security portfolio, including Microsoft Entra, Microsoft Intune, Microsoft Defender, and Microsoft Purview, by gathering requirements, acting on customer feedback, and using data to drive improvements. Within CxE, the Care organization is chartered to anticipate, amplify and systemically solve customer support needs to make the world a safer place for all. We are looking for a Senior Product Manager to join the Care Operations and Enablement team, to build strategies and support processes, collaborating with customer support and product engineering to help customers realize value from Microsoft Security products. You’ll lead the collaboration between Customer Support, Product, and Engineering teams in delivering tailored business solutions within the security portfolio. This role demands a strategic thinker with deep expertise in security products, support eco system and a keen understanding of customer needs. You will partner with cross-functional teams to ensure successful product development, optimization, and delivery that meet customer expectations and align with business goals. The ideal candidate will possess exceptional communication, problem-solving, and project management skills, along with the ability to drive product initiatives from concept to execution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.