Junior IT Engineer - Workplace Technology

The role

We're seeking a Junior IT Engineer, Workplace Technology, to join our Global IT Support Team. This role will be the primary point of contact for asset management, supporting our diverse, globally distributed team at the intersection of technology and food.

As a Junior IT Engineer, you will:

• Procure, inventory, and manage company devices.
• Maintain, audit, and improve our stock rooms.
• Contribute to ongoing system and process documentation.
• Ensure the seamless operation of our devices by managing repairs, warranties, and replacements.
• Maintain accurate records in our asset management database, including device locations.
• Work from our offices located in Berlin. This is not a hybrid role.

What you’ll do

• Manage the entire device lifecycle, including setup, deployment, and secure storage of devices.
• Own our stock rooms, ensuring the constant availability of devices for replacements and new hires.
• Ensure our devices are working properly by managing warranties, repairs, and replacements.
• Contribute to improving and automating processes, ensuring knowledge sharing and team efficiency by documenting all changes and new procedures.
• Occasionally travel to other HelloFresh locations in Germany to assist with IT matters.
• Collaborate with core teams, such as Finance, Procurement, and other IT teams worldwide.
• Assist our employees at our Helpdesk with their IT queries.

What you’ll bring

• 1+ years of experience as an IT Support Engineer, Asset Manager, or a similar position.
• Proven experience managing and maintaining a fleet of devices.
• A strong service orientation and a passion for providing excellent customer support.
• Excellent communication, interpersonal, and collaboration skills to work effectively with a growing and globally distributed IT team.
• Familiarity with IT management tools such as Intune, Jamf, Snipe-IT, Jira Service Management, and Google Workspace is a plus.
• Excellent English language skills are essential. B1 German proficiency or higher is a plus.
• Willingness to travel occasionally within Germany.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with a German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

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