IT Support Engineer

S'more about the team

We are looking for an IT Support Engineer who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food.

Reporting to the Senior Manager, Information Technology, you will be an essential part of our Technical Support Team. Whether you're responding to incidents or pro-actively working to build a better Helpdesk, you will be responsible for providing core IT Support for all Canadian Operations, ranging from SaaS applications, hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users. As part of the Information Technology team, you will play a key role in promoting employee productivity by providing robust, knowledgeable and timely service.

Lettuce share what this role will be responsible for

• Be the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Canada employees maintain our office hardware landscape including device and license management
• Deploy new hardware, software and accounts to our employees
• Help transform the IT Support department by implementing automation and new workflows
• Contribute to ongoing system and process documentation efforts
• Be the go-to-person regarding audio/video-systems and event-livestreams
  
  
  

Sound a-peeling? Here's what we're looking for

• Bachelor's degree in Information Technology, Computer Science or relevant experience. (IT-related certifications are desirable).
• 3-5 years’ experience in a technical support or helpdesk role
• Experience with Google Workspace Administration, JIRA, Confluence, Slack, Azure Active Directory and InTune, Jamf and AWS
• Thorough knowledge of computer maintenance (MacOS, Windows, Linux)
• Service-oriented mindset and get a kick out of helping other people out
• Bonus points if you have knowledge of network administration (TCP/IP, DNS, DHCP, VLAN)
  
  
  

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression and invest in your continued learning through experiences and initiatives owned by our dedicated L&D team
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!
  
  
  

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID