Product Operations & Analytics Lead (M/F/X)

Join one of the fastest growing scale ups in France

We are looking for an ambitious and talented person to strengthen our local team in Paris! France is one of the youngest and fastest growing HelloFresh markets where we are now the market leader, but where there is still a ton of work to do and a big market to conquer. It’s the perfect moment to join, and a great opportunity to have a lasting impact on one of the fastest growing foodtechs in France.

We have high ambitions for France and want to change the way French people eat forever, promoting a more sustainable, simple and affordable way to cook delicious recipes at home. 

About HelloFresh

At HelloFresh, we change the way French people eat, thanks to our meal kits!

Our ambition? Revolutionize the everyday life of our subscribers, by promoting a more sustainable way of cooking and by helping them discover curated, creative and healthy recipes. The perfect mix between technology and gastronomy, for delicious moments with friends and family.

HelloFresh is present in more than 15 countries. France is a young market launched in 2019, and that is experiencing an impressive growth: we became leaders in our market in early 2021. All this makes it the perfect moment to join our team and lead a strong impact in one of the most promising French scale-ups!

How do we make all this possible? Thanks to a team of talented and dynamic food lovers, an amazing culture and DNA, and a stimulating work environment.

If you want to take part in this incredible human, international and entrepreneurial adventure, apply to one of our available positions and join us!

About the role: 

We are looking for a highly skilled Menu Operations & Analytics Lead to help shape our product and drive the next phase of growth for our company. In this key role, you report to the Director of Product and work hand in hand with the Culinary and Strategic Product Development teams. You will lead the menu planning process, one of the most important and defining value streams of our business, with the objective of delivering the most delicious, attractive and cost-efficient menus to our customers. This is a highly strategic role as you are essentially deciding what our customers will eat , with lots of exposure to various stakeholders, with a real impact on our customer satisfaction and their delicious achievements at home!

What You Will Be Doing:

• Leading the team accountable for some of our top company and customer metrics: recipe & menu satisfaction, order rate and cost efficiency. 
• Owning the end-to-end process of our product planning and execution process, ensuring that our menus  are planned and finalized according to our product strategy.
• Being in charge of what our customers eat; identify the best set of recipes and menus to send out to our customers each week whilst adhering to our business needs, product, and operational constraints.
• Tracking the cost of the menu at all stages of planning, dissecting cost and performance drivers, and improving our budgeting process. 
• Digging out customer insights from deep dives and translate them into high impact recommendations for future menus
• Collaborating with the various teams to solve operational or supply challenges on upcoming menus.
• Owning process improvements and automation for the Product Ops function 

What we are looking for :

• >5 years experience in an Analytics or Operations role in a high growth environment (e.g. scale up, leading consultancy firm) 
• High caliber profile: you are a fast learner, top performer and want to take on a new exciting challenge
• Proficiency in Excel/ Google Sheet/ SQL
• Experience using Tableau with a strong working knowledge of data visualization
• Excellent analytical skills, with the ability to breakdown complex problems into digestible pieces and actionable next steps
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Outstanding written and verbal communication skills
• Enthusiastic about working cross-functionally to achieve common objectives
• A genuine interest in leveraging data to solve real business challenges

What we offer: 

• Competitive compensation and plenty of room for personal growth
• A vibrant & international environment with a great culture & DNA
• A guaranteed steep learning curve & boost for your career 
• A passionate, proactive and dynamic French team
• Offices in the heart of Paris in the 1st arrondissement, with a flexible telecommuting policy
• Our benefits: delicious discounts on our HelloFresh Boxes, Swile card, public transport refunds, privileged access to Gymlib, Alan Blue health insurance (premium)...

The recruitment process:

We examine your CV and cover letter. If it's a match, we invite you to a series of interviews and a case study. We're committed to organizing the interviews as quickly as possible, so that we can welcome you to HelloFresh as soon as possible!

Your debut at HelloFresh: 

When you arrive, we'll set up onboarding sessions so that you can meet each manager and get a feel for how HelloFresh works.

You'll also have time to get to know your team before diving right in!