Staff Applications Developer

**About the Role** Our team’s mission is to deliver a world-class, enterprise-wide ServiceNow platform that empowers Uber’s global workforce to work smarter and more efficiently. We focus on enhancing user experiences, streamlining internal processes, and introducing new modules to meet evolving business needs. We leverage key modules like ITSM, HRSD, WSD, LSD, GRC, BCM, ITOM etc. We are now **expanding** our scope to include **Software Asset Management (SAM)**, and are seeking a **Staff Application Engineer** to lead the design, implementation, and continued enhancement of this new capability, as well as to guide the overall evolution of our ServiceNow ecosystem. You’ll collaborate with cross-functional teams to architect scalable solutions, integrate emerging technologies, and push the boundaries of what ServiceNow can do. Your contributions will directly impact the productivity of thousands of Uber employees worldwide, enabling them to deliver exceptional services to our customers. We believe in creating meaningful impact by blending innovation, efficiency, and user-centric design. As a part of our team, you will help shape the future of how Uber’s global workforce collaborates and thrives. **What the Candidate Will Do** 01. **Lead SAM Implementation** 02. Architect, implement, and manage the new Software Asset Management module. 03. Define processes for license tracking, compliance, and cost optimization. 04. **Technical Ownership of Existing Modules** 05. Oversee continuous improvements in ITSM, HRSD, WSD, LSD, GRC, and CMDB, ensuring they meet Uber’s evolving needs. 06. Collaborate with cross-functional partners to refine workflows and integrations. 07. **Platform Architecture & Roadmapping** 08. Create and maintain a strategic roadmap for the ServiceNow platform. 09. Ensure scalable design, data integrity, and seamless integrations with other enterprise systems. 10. **Collaboration & Stakeholder Management** 11. Act as the subject-matter expert for all ServiceNow initiatives, guiding engineers, product owners, and external stakeholders. 12. Communicate technical concepts, challenges, and solutions effectively to both technical and non-technical audiences. 13. **Mentorship & Team Development** 14. Coach junior and mid-level engineers, championing best practices in coding, testing, and CI/CD. 15. Encourage a culture of innovation, growth, and continuous learning. 16. **Operational Excellence** 17. Implement robust testing strategies, monitoring, and automated processes to maintain high availability and performance. 18. Prioritize security, compliance, and user satisfaction throughout the delivery lifecycle. **Basic Qualifications** 1. **8+ years of hands-on experience** with ServiceNow, including configuring and customizing core modules (e.g., ITSM, CMDB). 2. **Demonstrated expertise** in web technologies (JavaScript, HTML, CSS) and REST/SOAP integrations. 3. **Proven track record** of designing, implementing, and supporting enterprise-scale ServiceNow solutions, with exposure to **SAM Pro** or similar software asset management tools. 4. **Strong problem-solving skills** with the ability to translate business requirements into technical solutions. 5. **Excellent communication and collaboration skills**, comfortable working cross-functionally with engineering, product, and business stakeholders. **Preferred Qualifications** 01. 5+ years of direct experience with **Software Asset Management (SAM)** or Asset Management modules. 02. Proven track record designing complex system integrations and automations. 03. Experience in developing platform roadmaps and driving cross-functional initiatives. 04. Demonstrated success translating business requirements into technical solutions. 05. Ability to convey complex technical information to varied audiences. 06. History of collaborating with diverse teams (Engineering, HR, Legal, Finance, etc.). 07. Adept at diagnosing complex issues, identifying root causes, and proposing innovative solutions. 08. Familiarity with Agile methodologies and best practices for enterprise-scale deployments. 09. Track record of guiding, inspiring, and elevating team members’ skill sets. 10. Committed to fostering a collaborative, inclusive, and high-performing culture. For San Francisco, CA-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.