Manager, Protective Services

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

It's an amazing time to join Netflix as we continue shaping the future of global entertainment, bringing new stories to millions of people worldwide.  We are looking for a Protective Services Manager to support our Enterprise Security team as we continue to provide a safe & secure environment. The role is part of the Enterprise Operations organization and is based in Los Angeles, CA. Visit our culture memo to learn more about the unique Netflix culture and the opportunity to be part of our team.

The Opportunity

Our core philosophy is people over process. We are looking for a creative, self-motivated, and experienced security leader to help Netflix design, develop, and scale our Protective Services program. The successful candidate will have a proven track record of successful implementation of security programs - inclusive of executive or protective services - on a global level while having an abundance of demonstrable experience in creating engagement, impactful communication, and building influence with key stakeholders at all levels. This unique opportunity will empower the successful candidate to make things happen, therefore they must have a natural inclination to work within a high-performance culture that is fast-paced and self-directed.

This role will report directly to the Sr. Director of Enterprise Security and will collaborate closely with the Enterprise Security Program Manager, Regional Security Leaders, Safe@ (GSOC), Protective Intelligence, Security Technology, Enterprise Transportation and Aviation, Content Risk Management, executive offices, and other stakeholders. The responsibility is to create and produce protective services for our executives that are risk-based, intelligence-led, and strategically planned/executed with excellence while providing a seamless experience for productivity.

Job Responsibilities:

• Effectively build and lead a global Protective Services Program, partner and manage contingent talent vendors to augment and scale operational needs.

• Lead the design, development, and implementation of a Protective Services program in support of Netflix executives and employees in need of protective services worldwide.

• In partnership with the Enterprise Security Program Manager and identified stakeholders, ensure major efforts have a clear path with defined schedules identified.

• Support data aggregation efforts and streamline digital workflows

• Ensure deliverables (SOPs, playbooks, and metrics) are accurately defined and tracked throughout the program's life cycle

• Lead the physical security forecasting, planning, maintaining personnel coverage, and assessing emergent threats that impact our employees. 

• Monitor and evaluate the Protective Services program strengths, weaknesses, and risks, as well as continued development of the methodologies, ensure alignment with our global security guiding principles

• Develop and maintain collaborative relationships with regional teams, establishing a ‘global principles with local execution’ approach

• Achieve success by cultivating healthy partnerships with our cross-functional partners including workplace leaders and senior stakeholders and leading with a clear understanding of the purpose

Qualifications and Experience:

• Bachelor’s degree (advanced degree preferred) in Business, Security, or related field with at least 8 years of experience with increasing scope, responsibility, and complexity - preferably in a multinational environment

• Extensive experience in protective services and security operations in a complex, global environment

• A strong understanding of the building blocks required to build, improve, and maintain a world-class protective services program, including but not limited to, security operations, executive protection, residential security, and protective intelligence 

• Ability to handle a fast-paced environment supervising several projects at various points (from development through to delivery)

• Team player who operates in a fast-paced, team-oriented setting

• Strong leadership skills and an ability to address conflict, influence decision-making, and foster teamwork across multiple teams and levels in an organization 

• Ability to clearly communicate updates to an executive leadership team and remain calm in stressful circumstances.

• Comfortable leading large cross-functional initiatives, and collaborating with cross-functional stakeholders

• Exceptional interpersonal and communication skills

• Ability to travel to international offices, as needed 

• Proficiency in Google Workspace and Microsoft Suite

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $350,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix has  a unique culture and environment.  Learn more here. 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.