Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.
As the Technical Services Coordinator, you will support the Technical Services Manager, focusing on the permanent elements and touring experiences that bring Netflix House to life. This coordinator blends the focus of prioritization, hustle, and a love for continuous improvement of technical systems and processes.
You will be involved with all on-site technical services needs, including preventative maintenance, daily technical support for operations, and vendor coordination. You will ensure schedules and priorities are met to best serve our Fans and Employees. This individual will need to communicate with internal and third-party partners to ensure resources are readily available to maintain the complex technical nature of the Netflix House experience.
What you will do:
Assist in the daily support, maintenance, and technical readiness of Netflix House attractions, including lighting, A/V, show control, scenic, and special effects systems.
Support the Technical Services Manager in maintaining all technical aspects of Netflix House's permanent and touring experiences, including preventative maintenance, daily hand-off to operations, and ad-hoc work.
Coordinate with external vendors and contractors to schedule routine and emergency repairs, ensuring minimal disruption to Fan-facing operations.
Support load-ins, upgrades, and reconfigurations of both permanent and touring experiences.
Work closely and communicate with Netflix Creative, Attractions, and Operations teams.
Work with technical production teams on needed design changes and/or modifications to ensure Netflix House Technical Sustainability is upheld and current.
Participate in safety and compliance initiatives, including routine inspections and readiness drills.
Contribute to regular reporting and briefings that capture technical activity, needs, and insights.
Coordinate with corporate resources to establish best practices in technical services.
Manage documentation and tracking for technical elements.
Promote and foster a mindset of continuous innovation for internal teams and external partners.
Establish regular meetings with key stakeholders to update on progress and solicit feedback
What we need from you:
Demonstrated, 5+ years of technical experience in location-based entertainment industry, technical theme park maintenance, technical theater operations, or similar.
Knowledge and excitement of both permanent and touring experiences around the world.
Knowledge of all aspects of theatrical technical systems (lighting, AV, show control, scenic integration, SFPX, rigging)
Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV.
Knowledge of current and future technology trends.
Knowledge of Autodesk software (CAD, Revit, etc.)
Experience in AR, VR, and emerging technologies production and integration.
Strong organizational skills with the ability to prioritize tasks, manage vendors, and track maintenance schedules in a high-paced environment.
Strong desire to think outside the box and innovate through technical solutions.
Excellent communication skills, both verbal and digital.
Excellent organizing skills using digital tools and Google Suite.
Availability to work days, nights, weekends, and holidays at a 365-day attraction.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
