Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.
As the Retail Manager, you will lead the Fan (guests) and Crew (staff) experience in the retail component of Netflix House. Your responsibilities include oversight of the Retail Associate, Leads, and Crew that are engaging fans, selling merchandise, staffing the main retail space, and smaller pop-up locations while monitoring sales and revenue goals. You will be tasked with overseeing daily staffing plans, hiring, training, and developing the local retail crew. You will partner with our Retail Vendor team, who is the stakeholder in sourcing and purchasing products, ensuring sales revenue is optimized in collaboration with Netflix Corporate strategy. You are an individual who is passionate about sharing Netflix fandom by leading a crew that is set up for success with great training, knowledge, and the right tools to create memorable experiences. The ideal Retail Manager is a communicative leader dedicated to developing and connecting with their team.
This role reports to the Assistant General Manager and is a salaried, on-site role based in Dallas TX.
What you will do:
Manage the daily on-site operations and team for the retail store and pop-ups, focusing on sales optimization and fan service informed by revenue targets and budgetary constraints.
Partner with Retail Vendor on on-site inventory allocation and replenishment, sales tracking, and overall sales performance.
Develop hiring, training, and deployment processes strategies for the retail crew.
Optimize ongoing operations to achieve maximum efficiency and best-in-class Fan Service.
Work closely with Netflix Corporate resources on operational SOPs, merchandise strategy, and retail trends.
Follow the Netflix Corporate visual merchandising strategy in store to ensure a cohesive look across Netflix Houses.
Act as a Manager on Duty and Safety on Duty for the operation.
Align with the Assistant General Manager and other departments to provide a seamless Fan experience.
Promote and foster a mindset of continuous innovation for internal teams and external partners.
What we need from you:
Demonstrated 5+ years of retail store and team management experience.
Strong knowledge of hiring practices and training & development strategies.
Strong knowledge of retail trends in the Location Based Entertainment (LBE) industry, preferred.
Experience managing direct and indirect teams in an environment that embraces continual learning and change.
Demonstrated experience in overseeing daily activities, enforcing EHS compliance, managing staff training, and optimizing workflows to enhance both safety and guest experience to ensure an overall safe, efficient, and guest-focused operation.
Excellent communication skills, both verbal and digital.
Excellent leadership skills.
Strong desire to think outside the box and innovate.
Availability to work days, nights, weekends, and holidays in a 365-day attraction.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
