Workplace Operations Specialist

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

Our mission is to create an unforgettable workplace experience for our employees through providing best-in-class spaces and services, no matter where they are. Our offices are spread all around the world: we have our Headquarters in Berlin, a Tech Hub in Zurich and 16 other offices spread around the globe. Your role will include overseeing daily operations of Berlin’s office and managing projects with cross-functional teams, ensuring services are provided to the highest standards.

Based in Berlin, you’ll play a key role in bringing our in-person-first culture to life, enhancing the employee experience daily.

You will:

• Own and manage multiple Workplace services such as security, cleaning, and reception, ensuring best-in-class services and facilities, in alignment with SLAs and KPIs.
• Build and maintain strong relationships with building management, partners, vendors, key stakeholders, and employees, ensuring delivery of timely and high-quality workplace services.  
• Support space management/design operation and optimization projects.
• Act as a point-of-contact for workplace inquiries via Help Desk or other communication channels.
• Update and maintain our knowledge base resources and documentation.
• Support budgeting and daily accounting tasks such as purchase orders and provide administrative support to the workplace team.
• Support and manage Workplace projects , collaborating with cross-functional teams in alignment with GetYourGuide goals and objectives.
• Curate, drive and promote our guiding principles in line with our company culture.

Who you are

• You have experience in Workplace, facilities and vendor management.
• You have a solid understanding of state-of-the-art workplace services, best practices and are curious to learn even more.
• You have a strong service attitude and love helping people with a smile.
• You are a great multitasker with strong time management and prioritization skills with the ability to balance conflicting demands.
• You have a proficient working knowledge of the G-Suite products and ideally Jira.
• You are an excellent communicator and have an excellent command of English and a good command of German language. 

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

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