We use cookies to enhance your experience. By using our site, you agree to our use of cookies.

Sophos Logo

Sophos

Technical Support Engineer L2 (NSG.)

Apply Now
🌎

Japan

5 months ago
👀 24 views
📥 0 clicked apply

Job Description

About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary
This role is in our Network Security Support Group. You must be capable of delivering technical support to both our partners and global customer base on our Network Security products and other associated products.

You will work as part of a team of engineers to deliver a world-class support experience to our customers and partners. You will use primarily Phone and Email to support our partners and customers.

You may also be required to utilize Live Chat and social media platforms as well.  You will adhere to our support best practices, as well as the Service Level Objectives in our support agreements. Your responsibilities will also require you to liaise with other parts of the Sophos organization on a day-to-day basis.
 

Apply Now

More Jobs at Sophos

Locations
Jobs by Title
Jobs by Type