Director, Renewals

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

The Sophos Global Renewals team is dedicated to ensuring every customer realizes the value they receive by renewing and expanding our business partnership.

As the Director, Americas Renewals, you will be accountable for the entire renewals revenue for the Americas region and will lead teams of Renewal Account Managers, Renewals Specialists, and their managers to achieve and exceed renewal rate and ACV business targets. Reporting to the Vice President, Global Renewals, you will play a key leadership role in ensuring the ongoing retention and growth of our customer base across the Americas. You will be responsible for enablement, support, coaching, and accountability of the team, accurately forecasting business performance, partnering with new business sales leadership to enhance the customer experience, and contributing as a key member of the global renewals leadership team.

Your team will collaborate closely with the new business sales team to ensure that all customers continue to realize the value of Sophos solutions and our partnership, driving renewals and business expansion. Additionally, your team will work with partners and distributors to execute business strategies while engaging with internal stakeholders to support regional growth.