Sophos
Team Lead, Customer Success(High Touch)
🌎
Makati City, Philippines
1 month ago
👀 11 views
📥 0 clicked apply
Job Description
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Sophos is looking for a highly experienced Customer Success professional with leadership and relationship management skills to help drive the highest level of satisfaction for Sophos customers. As a Customer Success Team Lead, you will be responsible for leading a team of Customer Success Managers within your assigned region and their execution of Customer Success processes and procedures. Your role will involve handling complex Customer Success issues, ensuring timely resolution to escalations, collaborating with cross-functional teams, and implementing continuous improvement initiatives. Additionally, you will foster a culture of innovation, knowledge sharing, and professional development for Customer Success team members. This role will provide ongoing assistance to leadership in meeting organizational objectives.
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