Global Account Manager

As Mirakl continues to grow globally, we are seeking a talented Global Account Manager to join our team and drive the success of strategic, high-profile accounts across multiple regions.

Your Mission:
As a Global Account Manager at Mirakl, you will be responsible for managing and expanding revenue with our most strategic global clients. Acting as a trusted advisor, you will work closely with client stakeholders to understand their business needs, deliver tailored solutions, and drive mutual success through an extended portfolio of solutions.

Key Responsibilities:

• Revenue Growth: Identify and capitalize on upselling and cross-selling opportunities to maximize account value while delivering exceptional client outcomes. Drive these sales cycles end-to-end, supported by regional / specialized sales teams.
• Client Relationship Management: Build and nurture strong, long-term relationships with key decision-makers across global accounts, ensuring client retention.
• Strategic Planning: Develop and execute comprehensive account strategies aligned with both the client’s objectives and Mirakl’s goals, fostering growth opportunities across multiple markets.
• Cross-Functional Collaboration: Coordinate with internal teams (Sales, Customer Success, Product, Marketing) to ensure a seamless and consistent client experience.
• Market Insights: Stay updated on industry trends, competitor activities, and market developments to proactively address client challenges and position Mirakl as a strategic partner.

What We’re Looking For:

• Proven Experience: 5+ years in account management, sales, or client success roles, ideally managing global or strategic accounts in a SaaS or tech environment delivering growth through diverse SaaS product categories
• Strong Business Acumen: Ability to understand complex business models and identify solutions that align with client goals.
• Exceptional Communication: Skilled at engaging with senior-level executives and navigating multi-stakeholder environments.
• Strategic Mindset: Adept at crafting and executing long-term account strategies that drive both client success and business growth.
• Global Perspective: Experience working in an international context, with the ability to navigate cultural nuances and manage across time zones.
• Collaborative Approach: A team player who thrives in a cross-functional, fast-paced environment.

 Excellent verbal/written skills in both French & English is necessary.