Solution Consultant, Connect

Your Impact:

We are seeking a talented and motivated Solutions Engineer with 2-3 years of experience to join our dynamic SaaS company. In this role, you will be a key player in bridging the gap between technical and business teams, working closely with customers to understand their needs and delivering tailored solutions using our software platform. As a Solutions Engineer, you will engage with prospective and current customers, providing technical expertise, conducting product demonstrations, and ensuring that our platform meets customer requirements for success.

What You Will Do:

Pre-Sales Activities:

• Understand customer needs and establish Mirakl Connect as the best solution to address their challenges.
• Design and present tailored demos, showcasing the platform’s architecture, technical capabilities, and value.
• Respond to RFPs and provide expert insights on Mirakl’s infrastructure (APIs, security, integrations).

Integration & Launch Support:

• Guide customers during the implementation phase, ensuring smooth and effective platform launches.
• Lead discovery workshops to design architectural blueprints, technical scopes, and integration roadmaps.
• Troubleshoot integration challenges, providing alternatives to mitigate risks and ensure timely go-lives.

Collaboration & Contribution:

• Manage multiple projects simultaneously, adapting quickly to diverse industries and customer needs.
• Contribute to Mirakl’s growth by building reusable assets, seller guides and best practices.
• Maintain up-to-date knowledge of new features, product roadmaps, and market trends to provide cutting-edge solutions.

What You Need to Succeed

Experience & Skills:

• 3+ years’ experience in a Solution Consultant, Solution Engineer, Pre-Sales, or IT Consultancy role.
• Background in e-commerce, ideally with experience in marketplaces, SaaS platforms, or integration projects.
• Strong problem-solving, analytical, and presentation skills, with a focus on delivering customer-centric solutions.
• Ability to engage with all levels of stakeholders, from technical teams to C-suite executives.
• Demonstrated experience designing and presenting technical solutions, including APIs, integrations, and system architectures.
• Familiarity with web technologies: JSON/XML, RESTful APIs, CSV, and responsive design.

Communication & Adaptability:

• Exceptional communication skills with a customer-oriented mindset.
• Ability to jump into new environments, learn quickly, and adapt to dynamic challenges.
• Fluent in English. Additional languages are highly valued (French, German, or Spanish for EMEA).

Logistics

• Willing to travel:
• EMEA: Up to 40% across the region.
• NORAM: Flexible based on client needs.