Client Success Consultant, B2B

Last year, online marketplaces grew at more than twice the rate of digital commerce overall. Why? Because online marketplaces offer customers a better experience, and a deeper and wider assortment by bringing together third-party sellers through a single site.

Mirakl’s mission is simple. We help our clients seize this opportunity by providing the unrivaled expertise, technology, and partner ecosystem that B2B and B2C organizations need to launchand grow their own online marketplaces. Mirakl’s latest $300M fundraising values Mirakl at $1.5B, and places it among the most dynamic players in eCommerce, globally. With this funding, Mirakl will hire 1,000 passionate new Mirakl workers over the next 3 years.

As Mirakl continues to grow, we’re committed to staying true to our core values: get things done, go above & beyond, succeed through expertise, work hard together, and satisfy & empower clients.

Mirakl is:

• The industry’s first and most advanced enterprise marketplace SaaS platform, at the heart of digital transformation, for the world’s most forward-thinking organizations
• A hyper-growth company with a global presence, and 500+ employees in 12 countries with offices in Paris, Boston, New York, London, Munich, Barcelona, Stockholm, Bordeaux, Sydney and São Paulo
• Enabling over 450 of the world’s leading companies including ABB, Astore by AccorHotels, Best Buy, Carrefour, Sysco Foods, Cencora, Macy’s, The Kroger Co., Leroy Merlin, Debenhams, GE, and Toyota Material Handling with the speed, scale and agility to win in the changing eCommerce landscape.

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Client Success Consultant to join the B2B team in the US. 

Your Impact:

As we continue to expand our North American operations, we are looking for a Business Consultant to focus on go-to-market strategy and growth consulting for our marketplace clients. Armed with strong business expertise and communication skills, the Business Consultant will support Mirakl clients as they define their marketplace model and strategy and drive adoption of the platform and Mirakl’s product suite. You will generate distinctive insights with enterprise corporations across multiple market specializations and ensure their ability to deploy winning tactics within the marketplace arena. You will also identify areas of opportunity to upsell clients and grow mirakl revenue while being a trusted adviser to the client and also a growth engine for Mirakl. You will be a key driver in driving retention for Mirakl’s customer portfolio by providing thoughtful support and sound advice to drive the success of our customers and deliver them higher ROI.

What you will do at Mirakl:

• Manage a portfolio of customers with a clear focus on making these customers successful in their adoption and utilization of the Mirakl platform.
• Build strong relationships with senior stakeholders within our clients' organizations and be identified as a key strategic advisor.
• Establish commercial action plans that will allow your clients to maximize the performance of their Marketplace from development through scale up.
• Act as subject matter expert on change management initiatives.
• Formulate Monthly and Quarterly Business Reviews to key executive stakeholders outlining performance, opportunities for growth and potential blockers.
• Build product insights from customer needs by applying solid listening and project management skills to influence product roadmaps and improve Mirakl capabilities
• Identify opportunities to upsell clients with new Mirakl products to drive incremental value and revenue at existing clients

What Mirakl is looking for in a candidate:

• Bachelor’s Degree, Master’s degree a plus
• Has 2-4+ years of experience, ideally in Marketplaces, eCommerce or Consulting or strategic customer support
• Has high energy and isn’t afraid running into barriers and blockers and turns them into opportunities to win and problems to solve
• An innate curiosity to learn new things, sectors and quickly master new technologies and concepts is a major plus
• Experience in e-commerce a plus, should be familiar with e-commerce metrics and the drivers of what makes a B2B or B2C eCommerce site scale
• Is dynamic, autonomous, proactive, pays attention to detail and loves challenges
• Has excellent communication and presentation skills and is not afraid to have difficult conversations and challenge clients
• Has strong client-facing and project management skills and can operate at various levels of the organization; believes in their ability to do good work and stand behind it
• Is a highly business-driven individual with strong analytical skills who thrives in fast-paced dynamic environments but can also build relationships and influence people internally and externally