Director of Strategy

Trustpilot is growing faster than ever. We have huge ambitions. As the Director of Strategy you will hold a key role in defining and building new strategic initiatives and investigating problem areas in the business to deliver this ambition. You will research and deliver impactful recommendations and plans to the Executive and senior leadership teams, shaping the future of Trustpilot.

You will be part of the Strategy and Operations team, a new but pivotal part of Trustpilot, meaning you can play a significant role in designing how this team works. Reporting to the Senior Director of Strategy & Operations, this team sets the 3-year strategy and the 1-year Game Plan, laying the train tracks out ahead of the business. Not only do we ensure our game plan delivers outstanding outcomes, but we also make sure we are on track and communicating progress effectively.

This role focuses on creating new strategic initiatives and solving ambiguous problems.  You will be responsible for external market research, developing new frameworks to analyse internal performance, and delivering comprehensive recommendations. Each quarter will bring new challenges, requiring you to leverage your expertise to create impactful strategies and align many parts of the organisation around them.

What you'll be doing:

• Defining and delivering new approaches to address ambiguous strategic questions that impact Trustpilot’s growth and direction.
• Conducting continuous in-depth external market research and horizon scanning to identify emerging trends, threats, and opportunities. This should include competitive benchmarking, customer segmentation, and trend forecasting to inform strategic positioning and go-to-market plans.
• Creating quarterly external market reports with actionable recommendations for the ELT and senior leadership teams.
• Attending SaaS, AI, and tech conferences, networking externally, and incorporating insights into strategy plans.
• Owning and solving complex strategic analyses through qualitative and quantitative research, translating findings into clear, actionable recommendations.
• Deep diving into internal performance KPIs to uncover root causes, develop data-driven improvement plans, and assess financial impacts.
• Valuing and prioritising opportunities based on financial and strategic impact to maximise results.
• Influencing senior management and ensuring alignment with your recommendations, working collaboratively to gain buy-in.
• Supporting the Senior Director of Strategy & Operations in shaping the 3yr growth roadmap and annual 1-year game plan to meet our targets
• Challenging strategic roadmaps during peer reviews.

Who you are:

• Likely prior experience in strategy consulting with proven ability to deliver autonomously in fast-paced, matrixed organisations.
• Demonstrated expertise in developing new strategies and frameworks to solve ambiguous problems and create multi functional delivery plans
• Experience conducting external market research in SaaS, tech, or trust-related industries and creating high-quality reports and recommendations.
• Strong analytical skills and commercial acumen, capable of building robust quantitative business cases.
• Comfortable investigating KPI performance to identify actionable insights, develop roadmaps and drive improvements.
• Comprehensive stakeholder management skills, with the ability to influence and align senior leaders effectively.
• A proactive and self-driven approach to tackling new challenges, supported by excellent problem-solving skills.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus + Restricted Stock Units
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-SK1