Accounts Receivables Assistant

In the position of Accounts Receivable Assistant, your focus will be securing the company’s inflow of cash. In doing so you will be part of a specialized team managing debtor handling (B2B) for Trustpilot’s thousands of international customers.

What you’ll be doing:

• Collection phone calls and e-mails to our customers
• Ongoing review of customer balances
• Sending out payment reminders in bulk
• Booking payments in the General Ledger
• Review and prepare invoices, ensuring accuracy and completeness of billing data
• Handle billing-related inquiries from internal stakeholders and resolve issues, disputes, and cancellations
• Cooperation with colleagues in Sales and Customer success regarding customer queries and billing issues
• Reconciling customer disputes as they pertain to payment of outstanding balances that are due
• Assist with month-end closing processes
• Meeting department-defined goals and activity metrics
• Other financial and administrative ad hoc tasks

Who you are:

• Experience in a high-volume accounts receivable or collection department
• Knowledge of billing and collection procedures
• The right attitude and an openness to ongoing learning
• Your approach to work is structured and with a motivated, service-oriented attitude
• Good interpersonal abilities – you know how to connect to people to find solutions
• Meticulous attention to detail, goal-oriented
• The environment is fast-paced and we set the highest standards for ourselves. You need to thrive in this kind of environment
• Flexibility since some periods are busier than others
• Experience with SalesForce, Paypal, Credit Card handling, and familiarity with software and subscription is beneficial

What’s in it for you:

• A competitive base salary ranging from $61,750 to 65,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program, or other benefits. 
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days +10 paid holidays per year 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Full health insurance 
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• Discounted club membership at Life Time Fitness
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks 
• Communal lunch, extra treats, and events during the month —  think ice cream carts, coffee bars, and massages, to name a few

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!