Data Analyst (B2B Product)

Become part of a team that's exploring data to enhance online trust. As a member of Trustpilot's B2B Product Analytics team, you'll be integrated into an engaging environment where your insights will directly contribute to product strategy and drive innovation. We work together to solve complex challenges and uncover opportunities that elevate the experiences of businesses and consumers globally. 

At Trustpilot, data isn't just an asset, it's the lifeblood of our platform. We leverage tools and technologies like BigQuery, DBT, Looker, Amplitude, and advanced statistical modelling to understand user behaviour, optimise product performance, and drive data-informed decisions across the business. You'll be working alongside a team of analysts, data scientists, product managers, engineers, and designers, collaborating to build impactful solutions that enhance the value of Trustpilot for businesses worldwide. Our goal is to create an inclusive environment where diverse perspectives are appreciated and everyone’s contributions are valued. 

What you’ll be doing:

• Drive product strategy with data: Conduct in-depth analyses to understand user behaviour, identify opportunities for product improvement and innovation, and measure the impact of product changes
• Promote data-driven decision-making: Collaborate closely with product managers, engineers, and designers to translate data insights into actionable recommendations that influence product roadmap and development
• Build and maintain data infrastructure: Develop and maintain dashboards, reports, and other data visualizations in Looker and Amplitude to track key product metrics and provide ongoing visibility into product performance
• Conduct in-depth experimentation: Design and analyse A/B tests to evaluate the effectiveness of new features and product enhancements, ensuring data-driven decisions are at the core of product development
• Communicate effectively: Present your findings and recommendations to diverse audiences, clearly articulating the value and impact of your work to both technical and non-technical stakeholders up to C-suite level

Who you are:

• You leverage data to solve complex product challenges. You're curious and motivated to uncover the 'why' behind the data, constantly seeking new knowledge and exploring different perspectives.
• Skilled in product analytics: You have prior experience working with key analytical and statistical methodologies, including cohort analysis, A/B testing, and model-based analyses (regression, clustering, etc.)
• Experienced in data visualization and reporting: You have built insightful dashboards and reports using BI/product analytics tools such as Looker and Amplitude.  
• A skilled communicator: You can effectively communicate complex data insights to both technical and non-technical audiences, translating data into compelling narratives that drive action and business challenges into technical requirements
• An effective team contributor: You thrive in a collaborative environment, working closely with cross-functional teams to reach shared goals
• You possess proficient SQL skills and some experience in DBT. You’re comfortable working with scripting languages like Python or R for data analysis

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

We offer flexibility and are offering these roles to work hybrid with a mixture of office and remote working, or if you are looking to be fully remote we are open to discussing this too! (As long as you are based in the UK or Denmark)