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Trustpilot

Director of Strategy

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London

8h ago
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Job Description

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

Trustpilot is growing faster than ever. We have huge ambitions. As the Director of Strategy you will hold a key role in defining and building new strategic initiatives and investigating problem areas in the business to deliver this ambition. You will research and deliver impactful recommendations and plans to the Executive and senior leadership teams, shaping the future of Trustpilot.

You will be part of the Strategy and Operations team, a new but pivotal part of Trustpilot, meaning you can play a significant role in designing how this team works. Reporting to the Senior Director of Strategy & Operations, this team sets the 3-year strategy and the 1-year Game Plan, laying the train tracks out ahead of the business. Not only do we ensure our game plan delivers outstanding outcomes, but we also make sure we are on track and communicating progress effectively.

This role focuses on creating new strategic initiatives and solving ambiguous problems.  You will be responsible for external market research, developing new frameworks to analyse internal performance, and delivering comprehensive recommendations. Each quarter will bring new challenges, requiring you to leverage your expertise to create impactful strategies and align many parts of the organisation around them.

What you'll be doing:

  • Defining and delivering new approaches to address ambiguous strategic questions that impact Trustpilot’s growth and direction.
  • Conducting continuous in-depth external market research and horizon scanning to identify emerging trends, threats, and opportunities. This should include competitive benchmarking, customer segmentation, and trend forecasting to inform strategic positioning and go-to-market plans.
  • Creating quarterly external market reports with actionable recommendations for the ELT and senior leadership teams.
  • Attending SaaS, AI, and tech conferences, networking externally, and incorporating insights into strategy plans.
  • Owning and solving complex strategic analyses through qualitative and quantitative research, translating findings into clear, actionable recommendations.
  • Deep diving into internal performance KPIs to uncover root causes, develop data-driven improvement plans, and assess financial impacts.
  • Valuing and prioritising opportunities based on financial and strategic impact to maximise results.
  • Influencing senior management and ensuring alignment with your recommendations, working collaboratively to gain buy-in.
  • Supporting the Senior Director of Strategy & Operations in shaping the 3yr growth roadmap and annual 1-year game plan to meet our targets
  • Challenging strategic roadmaps during peer reviews.

Who you are:

  • Likely prior experience in strategy consulting with proven ability to deliver autonomously in fast-paced, matrixed organisations.
  • Demonstrated expertise in developing new strategies and frameworks to solve ambiguous problems and create multi functional delivery plans
  • Experience conducting external market research in SaaS, tech, or trust-related industries and creating high-quality reports and recommendations.
  • Strong analytical skills and commercial acumen, capable of building robust quantitative business cases.
  • Comfortable investigating KPI performance to identify actionable insights, develop roadmaps and drive improvements.
  • Comprehensive stakeholder management skills, with the ability to influence and align senior leaders effectively.
  • A proactive and self-driven approach to tackling new challenges, supported by excellent problem-solving skills.

What's in it for you:

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 25 days holiday per year, increasing to 28 days after 2 years of employment 
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle to work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
  • Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-SK1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

 

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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