Enterprise Account Manager - Nordics

We’re looking for an Enterprise Account Manager to join our Nordic Markets Enterprise team in Copenhagen. As part of the Account Management team, you will play a key role in Trustpilot’s mission to foster trust and transparency between consumers and businesses globally.

In this position, you will focus on retaining and nurturing relationships with our Nordic Enterprise customers. Acting as a trusted advisor, you will work closely with clients to understand their needs, develop tailored success plans, and ensure they fully leverage Trustpilot’s products to drive long-term value and satisfaction. You will also be responsible for managing contract renewals, leading negotiations, and ensuring that customers continue to see the value in their partnership with Trustpilot. Your goal will be to maximize customer retention and success, positioning Trustpilot as a vital partner in their business growth.

What you'll be doing:

• Build and maintain strong, long-term relationships with key stakeholders within enterprise accounts.
• Act as the primary point of contact for major clients, ensuring satisfaction and addressing any concerns or issues.
• Regularly meetings with clients to understand their evolving needs and business objectives.

• Drive the sales process, including identifying opportunities for upselling, cross-selling, and renewing contracts.
• Work to grow existing accounts, ensuring that Trustpilots products align with the client’s goals.
• Develop and execute account plans to increase revenue and market share within assigned accounts.

• Develop comprehensive, strategic account plans tailored to each client’s needs, business challenges, and opportunities.
• Coordinate internal teams (e.g., sales, marketing, product, and support) to deliver value to clients and help them achieve their objectives.
• Monitor client progress, ensuring Trustpilots solutions are delivering ROI.

• Lead contract negotiations and renewals, ensuring mutually beneficial terms for both the client and the company.
• Ensure compliance with contract terms and effectively manage contract lifecycles.
• Resolve any contractual or service delivery issues that arise.

• Collaborate with various internal departments (e.g., product, support, engineering) to deliver the best possible solutions and services to the client.
• Provide feedback to internal teams regarding product improvements or service enhancements based on client needs.

• Track account health, sales performance, and other key metrics.
• Prepare and present regular business reviews and performance reports to senior leadership and clients.
• Monitor client satisfaction, resolve issues proactively, and ensure delivery against agreed-upon KPIs.

• Stay informed about industry trends, competitive landscape, and best practices to effectively position Trustpilots products.
• Understand the client’s industry and specific business challenges to tailor solutions accordingly

Who you are:

• Fluent in Swedish & English - Danish is preferable but not essential 
• Experience managing a portfolio of Enterprise customer accounts with a focus on achieving a high renewal/retention rate.
• Consistent track record of hitting targets in a similar capacity over the past few years.
• Demonstrated experience with subscription-based, renewal license models.
• Ability to build and maintain strong relationships with multiple stakeholders.
• Excellent communication and negotiation skills
• Adept of uncovering new revenue opportunities.
• Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
• Experience with selling in a competitive environment
• Confident in giving presentations and quarterly business reviews.

We are:

• Enthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.
• Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.
• Ideas people. We like our employees to be creative and always advocate for new ways of working

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 
• Restricted Stock Units

Still not sure?

We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

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