Trust Product Manager

The Role

We’re looking for a Trust Product Manager to join our team. Trust Product Manager is responsible for conveying the company’s security and privacy strengths to customers, partners and the market at large. This includes participating in relevant security certifications and audits, shaping external trust messaging and branding, and working closely with internal teams to ensure company’s security posture is communicated effectively to all stakeholders. By combining expertise in compliance requirements with a customer-centric approach, Trust Product Manager helps position security as a competitive advantage rather than just an internal obligation.

Key Responsibilities                                                                  

1. Trust messaging & marketing
• Develop and refine the trust in close connection with Marketing department, highlighting the organization’s security posture, processes and best practices in a clear, compelling way for customers.
• Oversee the Trust Portal and other public-facing web pages, ensuring they effectively demonstrate compliance, certifications and real-time security assurances.
• Partner with Marketing to produce white papers, case studies, webinars and other marketing materials showcasing security differentiators.
2. Customer-facing communications
• Lead public-facing communications around security updates or changes in compliance status.
• In the event of a security incident, coordinate user messaging (email notifications, press releases, FAQs) with support from the Security Product Manager and CISO.
• Gather user feedback on trust and security to guide continuous improvements in external communications.
3. Competitive analysis and market research
• Conduct ongoing research on industry benchmarks, emerging privacy/security standards and competitor certifications.
• Identify gaps and opportunities in organization’s trust posture; propose strategic initiatives that differentiate the company’s security story in the market.
• Stay informed about new regulations or frameworks that may influence future product certifications or transparency requirements (e.g., privacy laws, data sovereignty standards).
4. Certification and audit support, service ownership
• Collaborate with the Security Product Manager to gather technical evidence or make necessary product enhancements that satisfy certification requirements.
• Take ownership of some security-related services of Cloud platform.
• Track and maintain a certification roadmap (ISO 27001, SOC 2, HIPPA, etc.), working closely with CISO, GRC & Compliance, Corporate Security departments. Communicate timelines, goals and status updates to executive leadership and sales representatives.
5. Cross-functional collaboration
• Coordinate with Security Product Manager to align trust goals with technical product roadmaps, ensuring a consistent narrative between product security and external messaging.
• Work with Platform Security, GRC & Corporate Security and legal teams to gather essential information for trust artifacts (e.g., penetration test summaries, compliance reports).
• Manage inter-team collaboration within certification projects.
• Work with Customer-facing teams to address client inquiries about security posture and guide them on using security features optimally.

Qualifications:

• 3+ years of Product Management, Program Management or Marketing experience with a focus on security, compliance, or trust initiatives.
• Basic knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, GDPR) and familiarity with how they translate into business value.
• Proven ability to communicate technical concepts in a clear, customer-friendly manner (e.g., writing content, speaking at webinars or conferences).
• Collaboration skills to align with Security Product Manager, CISO, engineering, marketing, and customer-facing teams.
• Analytical mindset: comfortable defining success metrics (e.g., security feature adoption, NPS around trust, certification progress) and making data-driven decisions.
• Project management skills: demonstrated ability to manage inter-team collaboration within company-wide projects, ensuring timely delivery of cross-functional tasks and alignment with compliance goals.
• Bonus: Certifications such as CISSP, CISM, or PMP; prior experience in B2B XaaS or regulated industries.