The role

Nebius is seeking a Technical Account Manager (TAM) to support major AI-focused customers utilizing Nebius Cloud services. As a TAM, you will act as a trusted advisor, working closely with customers to identify and resolve technical issues, while managing large-scale AI deployments with hundreds to thousands of GPUs.

You’re welcome to work remotely from the United States.

Your responsibilities will include: 

• Customer support: Serve as the primary technical contact for customer issues, working alongside L2 support to troubleshoot and resolve complex problems.
• Sales collaboration: Partner with the sales team to identify upsell opportunities and promote new Nebius products and advanced services.
• Product liaison: Act as a bridge between customers and the product team, relaying customer feedback, feature requests, and product updates to enhance customer satisfaction.
• Stakeholder management: Engage and negotiate with internal and external stakeholders to ensure alignment and resolution of customer challenges.

We expect you to have:

• 5+ years of experience as a technical manager, cloud solutions architect, customer engineer or a similar technical role with a focus on cloud services and being a single point of technical expertise for users
• Hands-on experience with IaC and configuration management tools (preferably Terraform/Asible), Kubernetes, skills of writing code in Python
• Understanding of GPU computing practices for ML training and inference workloads, GPU software stack components, including drivers, libraries (e.g., CUDA, OpenCL)
• Excellent communication skills
• Customer-centric mindset

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow)
• Hands-on experience with deep learning frameworks (e.g., TensorFlow, PyTorch)
• Solid understanding of cloud ML tools landscape from industry leaders (NVIDIA, AWS, Azure, Google)
• Solid project management skills, with the ability to manage priorities and deliver on deadlines.
• Experience mentoring technical teams
• Proficiency in stakeholder negotiation to support effective problem resolution

Key Employee Benefits:

• Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) Plan: Up to 4% company match with immediate vesting.
• Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote Work Reimbursement: Up to $85/month for mobile and internet.
• Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Compensation

We offer competitive salaries, ranging from 125k-175k base along with equity options based on your experience, skills, and location.

Join Nebius Today!

If you’re passionate about pushing the boundaries of AI infrastructure and want to be part of a team that’s shaping the future of AI, we’d love to hear from you. Apply now and become a driving force in our global mission.