Employee Relations Senior Specialist - EMEA

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

It's an exciting time at Netflix as we continue to expand our business globally. We are revolutionizing the way people watch their favorite shows and movies, and building our own library of original Netflix content for all to enjoy. Visit our Culture Memo and Long-Term View to learn more about our unique Netflix culture and our bold goals for the future.

At Netflix, we are driven by a culture of high performance and accountability. Our people are our greatest asset, and as a part of our Employee Relations team, you'll play a crucial role in maintaining a work environment that fosters performance, trust, and responsibility. This is a unique opportunity to shape a consistent and scalable employee relations process that aligns with our mission and ensures an inclusive and effective workplace.

This Employee Relations Senior Specialist  position is part of the Talent Experience Operations (TEO) team based in Amsterdam, which designs and runs the infrastructure to deliver an outstanding talent experience supporting the full employee lifecycle for Netflix employees in the regional market. 
 

The Role:
We are seeking an experienced Employee Relations Senior Specialist to lead and manage complex employee relations matters while building structured, scalable processes. In this role, you will partner with our HR business partner team, talent experience partners and employees to resolve issues (performance, sickness, disciplinary), ensuring a consistent, non - biased approach.  

Key Responsibilities:

The Senior Specialist, Employee Relations - EMEA role at Netflix addresses the problem of maintaining a fair, efficient, and scalable employee relations process within the EMEA region. Overall, the role is designed to enhance the employee experience, foster a high-performance work environment, and mitigate risks associated with employee relations.

Build and Implement Processes:

• Develop and implement consistent employee relations processes, ensuring fairness, efficiency, and scalability for the EMEA region.

• Work collaboratively with the HRBP, Legal, and potentially I&D,  to design and roll out employee relations guidelines and workflows.

• Monitor and evaluate employee relations processes, making data-driven adjustments to ensure continuous improvement and efficiency.

Conduct Thorough Investigations:

• Document investigation findings and provide comprehensive reports to senior management, ensuring timely resolution and a clear path forward.

• Make recommendations for corrective actions and discuss with partners such as legal and the HRBP team.

Proactive risk management:

• Identify trends and root causes of employee relations issues and collaborate with the HRBP team and potentially legal and compliance  to minimize future risks.

• Collaborate with the Legal team and HRBP team to ensure compliance with employment laws and regulations while addressing employee issues.

Managers Support:

• Act as a trusted partner to managers, helping them navigate sensitive employee issues with consistency. 

• Apply a consistent process- driven approach in handling employee concerns

Data-Driven Insights:

• Utilize data and analytics to track employee relations trends, identify areas for improvement, and measure the effectiveness of implemented processes.

• Prepare and present regular reports to leadership, providing actionable insights to drive decisions and improve overall employee experience.

• Support organizational goals by leveraging insights from employee relations data to develop scalable solutions that meet business needs.
   

Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, or a related field.

• 5+ years of experience in employee relations or HR, with a strong focus on performance management, investigations, and risk mitigation.

• Proven experience developing and implementing scalable employee relations processes.

• Strong knowledge of employment law and the ability to apply this knowledge to practical, business-focused solutions.

• Excellent problem-solving and analytical skills with the ability to provide sound judgment in complex situations.  

• Proven ability to build trust across all levels of an organization, driving high-performance outcomes through accountability and structured guidance.

• Experience partnering with senior leadership to drive alignment on employee relations strategy and outcomes.
   

Key Traits for Success:

• Structured system-thinker: You have a structured approach and thrive on creating, refining, and scaling processes that enhance performance and mitigate risk.

• Flexibility:  We are a complex business and often lean into people over process so you must thrive in a less structured environment while leading with systems thinking.  

• Results-Driven: You operate with a high level of accountability, always focusing on delivering solutions that support the business and maintain fairness

• Process Oriented Thinker: You are able to zoom out and identify trends, proactively addressing issues before they escalate.

• Data-Informed: You rely on data to guide decisions, providing clear insights and solutions that support continuous improvement.

• Integrity and Professionalism: You handle sensitive information with discretion, ensuring confidentiality and building trust across the organization.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.