ServiceNow Engineering Manager

The role:

We are seeking a highly skilled and experienced ServiceNow Engineering Manager to lead our ServiceNow development team. In this role, you will oversee the design, implementation, and optimization of ServiceNow solutions across GRC/IRM, CMDB, HRSD, ITSM and other modules. You will be responsible for driving technical initiatives, guiding a team of engineers, and ensuring the successful delivery of ServiceNow solutions to meet business needs and compliance requirements.

What you’ll do: 

• Lead and manage a team of ServiceNow engineers, providing guidance, mentorship, and support to ensure successful project execution
• Cultivate a collaborative, results-driven, and forward-thinking work environment that inspires creativity and maximizes productivity
• Oversee and and participate in the configuration, customization, and integration of ServiceNow across various modules
• Establish and enforce robust development standards and governance processes across the ServiceNow platform to ensure high-quality, scalable, and sustainable solutions
• Ensure strict adherence to coding standards, best practices, and security policies, ensuring the team delivers solutions that are efficient, scalable, and maintainable
• Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g., GDPR, HIPAA)
• Stay ahead of the curve by keeping up-to-date with the latest ServiceNow platform upgrades, new features, and industry best practices, continuously enhancing the platform’s capabilities
• Lead the implementation and configuration of ServiceNow’s GRC and IRM modules to meet enterprise risk management, compliance, and audit requirements
• Design and implement a technical debt remediation plan, in alignment with the architecture and operating model strategy of the SMO
• Monitor and optimize the performance of the ServiceNow platform, proactively identifying and addressing issues to ensure consistent service delivery
• Develop and execute key performance indicators (KPIs) to measure team success and align with broader organizational goals
• Communicate proactively with key stakeholders, providing transparent updates on progress, challenges, and opportunities to ensure full alignment
• Take on additional responsibilities as needed to support organizational goals and operational needs

What you’ll need:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 4+ years experience as ServiceNow Engineering Manager  
• Strong experience in ServiceNow application development, including JavaScript, ServiceNow scripting, and custom application development
• Expertise in ServiceNow GRC and IRM module implementation and configuration
• Experience with ServiceNow integration techniques (e.g., REST, SOAP, MID Server, web services)
• Experience with all the ServiceNow modules
• Deep understanding of the ITSM framework (ITIL) and how to leverage it to drive business outcomes
• Familiarity with ServiceNow reporting, dashboard creation, and data analytics
• Able to provide security standards beyond workday platform
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities

Nice to have:

• ServiceNow Certified Implementation Specialist – GRC
• ServiceNow Certified System Administrator
• ITIL V4 Certification
• ServiceNow Certified Application Developer