Closing Manager - Home Equity

The role:

The Closing Manager will lead a team of closers through all functions in the closing process to ensure loans are closed effectively and accurately. This includes optimizing closing workflows and coaching and training the team as necessary. The manager is responsible for directing the development of the team's closers, identifying opportunities for process improvements, and creating/supporting a culture of teamwork in and outside the department.

What you'll do:

• Manage a team of 8-10 loan closers.
• Review the Closing Activity Report to track metrics for minimum requirements.
• Separate closing expectations sheet.
• Review the pipeline to ensure closing packages are all out for the current day (morning).
• Review the pipeline to see how many packages are outstanding for the next business day (evening).
• Answer emails from title, borrowers, and SoFi employees.
• Assign out rush purchases from processing.
• Assisting with escalated loan files.
• Assign files to the team if anyone is out of the office.
• Assist with problem loans and post closing process. 
• Update auto assigner as needed.
• Work files on outcome reports (3 times daily).
• Conduct weekly team meetings
• Authority to make decisions on the closing team, start projects, and improve workflows.
• Makes loan-level decisions on files to get loans closed on time and in compliance with TRID.

What you'll need:

• 5 years’ experience in the mortgage industry
• 1 year of management experience
• 2 years experience in mortgage closing
• Experience with post closing and post funding (preferred) 
• Bachelor’s degree (preferred)