Strategic Partnerships Manager

The role: 

Commercial Payment Services (CPS) is a new business line for SoFi Bank, complementing its retail consumer offerings. CPS is planned to provide a range of payment services to commercial clients, which may include sponsorship of prepaid, debit, and credit card payments, ACH and wire transactions, and associated banking services. Some commercial clients may use these for their own direct payments or disbursements, and others will deliver these services to “end user” commercial clients as part of a larger set of commercial business solutions. The Bank expects to collaborate with its SoFi affiliate, Galileo, to deliver these solutions; Galileo is a leading provider of payment and banking solutions, including debit card processing. 

The Strategic Partnerships Manager will report to the CPS Business Lead, and work with them  to continue to evolve and manage the new service line, coordinating with critical functions across the Bank. Direct responsibilities will include helping to oversee sales and contracting, end to end operational delivery, P&L, Compliance, and Risk, all in coordination with functional partners in areas such as engineering & product, finance, legal, operations, compliance, and risk management. Because this is a fairly new service which is continuing to evolve and mature, the Strategic Partnerships Manager will also have the opportunity to shape the product and feature roadmap, and the technology and operating model.  This role is a great fit for someone who brings experience in cross-functional project management, client relationship management, a working knowledge of the payments industry, a thorough and organized approach to documentation and program management, an ability to integrate all of the disciplines necessary to run a successful and compliant business, and a desire to build something new. 

What you’ll do: 

• Facilitate cross-functional collaboration within SoFi, in partnership with Galileo and with third-party clients to ensure implementation of programs and effective end-to-end solution delivery.
• Support refinement of business plan and detailed work plan for expanding upon and building out new line of business capabilities.
• Support the “build” process to pilot and general launch stages for new programs, managing project plan and key deliverables and working closely with external and internal partners in engineering, operations, compliance and risk, legal and other relevant functions
• Support coordination of day-to-day operations of the business including Galileo and direct client relationship management, financial performance, operational excellence and adherence to regulatory compliance and risk parameters.
• Assist with client sales and contracting activities in conjunction with with legal and finance teams and partners at Galileo
• Support strategy and evolution of the service line in terms of clients, use cases and product features in collaboration with the broader team. Assist development and maintenance of a “living” roadmap for future use cases and product/feature enhancements.

What you’ll need: 

• Experience in client & partner relationship management with proven success of delivering on key goals in collaborative partnerships.
• Project management experience with demonstrated ability to manage cross-functional stakeholders to timely completion of deliverables.
• Working knowledge of the payments industry, products and services. At least 5 years of experience in financial services business and at least 3 years in the payments sector.
• Entrepreneurial instincts with the ability to deliver results amid ambiguity.
• Clear commitment to operating to the letter and spirit of regulatory and risk parameters
• Bachelor’s degree in a relevant discipline

Nice to have: 

• Direct experience with oversight of a payments business and partnerships for a regulated Bank.
• Knowledge of “sponsor bank” business models, prior issuing bank experience is a plus.
• Experience building new business lines and/or products from the “ground up.”