Director, Claims Process Management

**About the Role** Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected. As Director, Claims Process Management you will work across internal teams to establish process and strategy expectations for key claim types. Beyond leading a team to establish what good looks like for various coverage-specific claim types, this role will be a part of the broader claims leadership team working with our carrier partners to reduce the cost of insurance. Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. **What You’ll Do** - **Consulting and Advisory:** You and your team will provide expert consultation to external insurance partners on the best practices for commercial auto claims handling, primarily bodily injury, underinsured and uninsured motorist claims. - **Process Implementation:** You and your team will develop and implement preferred processes for claims management, ensuring alignment with industry standards and Uber needs. - **Strategic Planning:** You will work closely with Uber’s Chief Claims Officer and lead your team to design and execute strategic plans to enhance claims operations. You will utilize data-driven insights and claims management behavioral expertise to create industry leading approaches to design best in class TNC/DNC best claim practices in partnership with our business partners and stakeholders. - **Complex Issue Resolution:** Lead and develop your team to advise on the resolution of complex coverage issues and litigation management, helping external and internal business partners navigate and mitigate risks. - **Data Analysis and Recommendations:** Use data analytics to identify trends, inform recommendations and implement solutions that improve claim outcomes while providing guidance to internal stakeholders such as Risk Management, Legal, Safety and Product lines. - **Documentation and Training:** Lead your team to use optimal framework to document processes and collaborate with both internal and external Learning and Development to design and provide training ensuring successful adoption and adherence to new procedures and technology. - **Contract Review, Budgeting and Staffing:** Experienced in contractual review and managing compliance, adherence to expense management budgets and proven application of varying staffing models to ensure desired internal team and external business partner results. - **Stakeholder Engagement:** Develop relationships with internal and external stakeholders and business partners to understand Uber needs while tailoring solutions aligned with contractual requirements and market needs as well as maintain retention of talent through satisfaction with consulting services as well as improved results. **Basic Qualifications** - 10+ years claims or actuarial experience, with a variety of roles/perspectives (for example - commercial auto, general liability, analytics, process, claims oversight) - 5+ years experience in managing and leading teams **Preferred Qualifications** - 6+ years experience in commercial auto claim handling with experience handling bodily injury claims, including high policy limits and complex coverage issues - Proven experience in managing litigation related to commercial liability claims - 3+ years of frontline leadership experience managing liability claims. - Demonstrated ability to document processes and make actionable recommendations for improvement - Exceptional ability to adopt presentations and messaging to different levels of audience from individual contributors to senior executive leaders. - Experience in successful strategic design and implementation using data-driven insights and claims management behavioral expertise, including experience developing and implementing strategic business plans. - Experience managing relationships with TPAs, insurance carriers and suppliers - Advanced written and verbal communication skills - Thrives in forging new ground in a fast pace environment - Ability to serve as an insurance and claims subject matter expert For Chicago, IL-based roles: The base salary range for this role is USD$199,000 per year - USD$221,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$199,000 per year - USD$221,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$177,000 per year - USD$196,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.