Soft Services Contract Manager - Workspace Services (Dutch speaker)

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Description: As a member of the Workspace Services team, you will collaborate closely with the Manager Workspace Amsterdam (HQ), the Senior Office Manager Amsterdam, Manager Real Estate, Program Manager Real Estate, and various internal stakeholders to ensure all services in the Amsterdam and Manchester campuses. The goal of Workspace Services is to create a healthy, happy, and productive workplace to boost employee satisfaction and attract new talent. The contract manager will develop future workspace service concepts such as food, hospitality, cleaning, and security, while keeping up with market changes and innovations. They will also take initiatives to improve services continuously and will be responsible for the delivery of contract management and procurement for either hard or soft service facilities. They advise Senior Office Managers globally on contracts and support them with workspace-related subjects and projects. Key Job Responsibilities and Duties: Manage all Workspace Amsterdam and Manchester (HQ) related contracts on a strategic and tactical level (Food, Cleaning, Security, ERO, etc.) Develop a sourcing strategy and perform all related actions, such as creating an RFI, RFP, and setting up requirements with Global Procurement. Establish and monitor a yearly Workspace Services budget for all Amsterdam offices (to be Campus) with the Facility Manager AMS, coordinating closely with the Finance department on guidance and savings. Identify and liaise with stakeholders and peers to achieve quality initiatives and secure organizational support. Align company and departmental strategy with workspace project requirements, assessing the impact on contracts. Create and manage scalable project plans to meet evolving needs and quality standards, while challenging quality standards in a cost-effective manner. Monitor contractor performance according to budget, SLAs, KPIs, implement and manage new contracts with team, set guidelines for vendor contracts, and liaise with Workspace Services and other stakeholders to enhance services and manage risks. Qualifications & Skills: 10 years' experience in Facilities services in international organizations; Acting as a trusted business partner Finding relevant data and able to clarify the nature of a problem, evaluate alternatives and propose viable solutions, and determine the outcome of various options; You are an experienced contract manager who knows how build a business case, and how to manage stakeholders, risks and resources in complex multi-cultural environments with multiple stakeholders; Successfully implementing new ideas and conceptual changes; Excellent analytical and problem solving skills Understand how the company’s and department’s strategy influence your project requirements, goals and day to day management Benefits & Perks - Global Impact, Personal Relevance: Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include: Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit Diversity, Equity and Inclusion (DEI) at Booking.com: Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Application Process: Let’s go places together: How we Hire This role does not come with relocation assistance. Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.