Research - Fintech

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. The Fintech Business Unit powers payments for Booking.com, a Top 5 global payment merchant and one of the world’s largest e-commerce platforms. With fintech hubs in London, Amsterdam, Bangalore, and NYC, we manage payment processes across 40+ global currencies, processing billions of euros annually. Role Description: As a Researcher in Booking.com's FinTech Business Unit, you’ll champion our travellers’ and partner needs to enable easy-to-use, secure, and regulated online payments through our payments platform, as well as offer innovative fintech products to support the growth of our business. You are proficient in qualitative & quantitative research methods (such as surveys, diary studies and interviews), as well as secondary & expert methods (such as literature reviews, cognitive walkthroughs and desk research). You have experience working with multi-functional product teams at different phases of the product life-cycle. You are confident to lead your projects independently amongst a mult-disiplinary team, championing the research and user’s needs. Key Job Responsibilities and Duties: Provide insights, conduct independent research, collect and analyse behaviour through a variety of qualitative and quantitative methods, and help translate these insights and trends into product improvements. Build strong collaboration with and facilitate and influence discussions within multidisciplinary teams, including Product, UX, Marketing, Strategy, Analytics and Engineering, to validate and identify trends and connections across data sources and connect disparate data points across customer insights and other business data. Support a user-centred design approach by collaborating closely with your UX, product team and others in the business. Be the users' advocate, ensuring their needs are central to design and development decisions. Take guidance from Seniors within the business to improve on research quality, and other craft improvements. Test out new ways of gathering consumer insights through new research tools or mixing methods. Qualifications & Skills: 3+ years' (UX) research delivery in a consultancy, agency or in-house setting Masters or PhD in psychology, social sciences, HCI, Statistics, Economics or a related quantitative or qualitative field, or equivalent practical experience. Experience with primary and secondary research methods Experience with designing and implementing (UX) Research projects with a great degree of autonomy Knowledge and practical experience of using a variety of (UX) research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses. Strong analytical skills, with a demonstrated ability to distill the output of complex and disparate datasets Excellent communication and presentation skills Working knowledge of statistical analysis software, such as SPSS, R or JMP Confident and flexible communicator who is comfortable in a multi-disciplinary environment Experience working in Banking, Scaled FinTechs or B2B Financial Regulatory Technology is desirable Benefits & Perks - Global Impact, Personal Relevance: Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include: Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit Diversity, Equity and Inclusion (DEI) at Booking.com: Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Application Process: This section should provide: Let’s go places together: How we Hire This role does not come with relocation assistance. Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.