Full-Stack Engineer (L5) - Contact Engineering

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About the Team

The Contact Engineering team empowers Netflix Customer Service to help customers resolve issues as they try to stream or sign up for Netflix.  We do this by creating a maintainable, scalable, and resilient technology ecosystem that blends in-house and vendor solutions.  Our areas of responsibility include our contact center, CRM, CMS, Customer Support agent-facing member management system, and other operations tools.  We focus on operational and cost efficiency, both agent and customer experience, and enabling rapid innovation in how Netflix does Customer Service, especially in the direction of Generative AI.

We are in the midst of transforming our technology ecosystem from one that is composed of mostly legacy home-grown applications to one that leverages vendor solutions in certain areas while still adding Netflix specific value to meet the needs of our global, best-in-class Customer Service clients product experience, along with investment in Generative AI experiments. We are looking for a full stack engineer who leans more frontend to join our team and help realize this transformation which will lay the foundation for future innovations.

About You

• You are self-motivated and can work independently, while also being able to partner closely with other engineers on a project.
• You are passionate about building quality products and want to own development end-to-end, leading with the right architecture, and following sound engineering principles to deliver maintainable, performant and highly developer-friendly experience.
• You are a problem solver and like to challenge yourself, but you are not afraid to reach out when you need help, and enjoy guiding/helping other junior engineers.

What we are looking for:

• Deep experience with TypeScript or JavaScript
• Deep experience with React or similar UI frameworks
• Experience with Java or other object oriented programming languages
• Experience with API technologies such as GraphQL, gRPC, and REST
• Expert knowledge of data structures, algorithms, and modern design patterns and data layers
• Extensive experience integrating internal and/or third-party services into your solutions
• Experience with cloud computing platforms like Amazon Web Services

Nice-to-have skills:

• Experience with customer success / customer support domain
• Experience with Generative AI / ML at application level
• Experience working with SLOs, SREs, and contemporary observability platforms. 
• Experience developing build tooling or delivery automation
• Experience building self-service tooling 
• You’ve advocated for reliability and operational excellence in other roles
• A good grasp of UX fundamentals (from an engineering perspective)
• Experience both collaborating with a designer and moving forward without direct designer support using component libraries or self-designed UI components
• Experience with distributed systems / cloud deployment / AWS multi region 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.