Live Technical Launch Manager

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix has been changing how people watch shows and movies, enabling seamless on-demand access across a wide variety of streaming devices, from set-top-boxes to mobile devices to TVs . Recently, we have expanded our entertainment offering with Live programming, like the NFL Christmas Day Games, Jake Paul vs. Mike Tyson Fight, and weekly WWE series recently launched in January of 2025. We are looking for an experienced Technical Launch Manager to help drive the success of these live shows. 

The Role

As Technical Launch Manager, you will be responsible for managing the end-to-end live video pipeline, from the point of acquisition with our broadcast production partners to the hundreds of millions of global end-user devices.

In partnership with dozens of teams and hundreds of cross-functional partners, you will be planning and executing the critical path of the Live feeds and supporting infrastructure for Netflix's largest shows.

Before the event, you will ensure that all partners are aligned on team responsibilities and show-specific features (broadcast technology, localization and accessibility requirements, social and marking needs, member-facing features),  and follow-up on execution. You will lead readiness reviews and assess risks and help drive them to resolution. You will schedule, coordinate and document pre-event testing and validation. You will plan for and lead all transmission testing, rehearsals, and coordinate the on-call rotations and staffing requirements. 

During the event, you will lead the Live Command Center, act as the call leader, lead the observability and health metrics monitoring, and manage communication across all teams, 3rd party partners, and executive leadership. Hands-on operational steps will be required including leading incident response management, end-user-device testing, and verification of critical show elements such as SCTE marker insertion, closed captions, and global language support.     

After the event, you will compile operations summaries, coordinate retrospectives, and follow-up on reported incidents to ensure readiness ahead of the next event

About You

Experience.  You have experience in planning, leading and operating live shows in the streaming domain. Broadcast Master Control experience is a big plus. You have worked closely with engineers (as a project manager or technical program manager or operations engineer, etc). You have handled incidents in the context of live streaming.

Domain Knowledge. You are knowledgeable about live streaming systems. You have a good understanding of broadcast technology, encoding and media delivery. 

Essentials. You are a great communicator and very organized. You collaborate effectively with all stakeholders. You thrive in a fast-paced environment and remain calm and focused amidst ambiguity.  You can execute the details, and at the same time, you are motivated to drive the strategic direction of the team. You are excited about delivering live shows embedded in the Netflix culture.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.