Client Lead

Welcome to team × / RAPP 

team x is t the customized, global communications and marketing agency for Mercedes-Benz, which Omnicom has been building up since January 2022. Our mission is to create a consistent brand experience for Mercedes-Benz worldwide – with one voice, one presence, and one look & feel for all brand-shaping activities.   

Our team is made up of best-in-class talent from across different Omnicom agencies, including RAPP. We bring together the best talent along the customer journey to help the world's most valuable luxury car manufacturer lead the electric mobility of the future and build the most desirable cars. Help us and you can expect: a strong passion for luxury cars, the collective energy of an international team and a lot of fun. 

As part of team x, you will have the opportunity to work at RAPP, which is an integral part of Omnicom’s Precision Marketing Group. At RAPP, we focus on improving each individual's experience with a brand. 

Your Role 

At team x, we are about implementing next-gen production solutions that enables engaging, hyper-realistic digital product experiences. Our goal is to make "every product playable", by combining the science of technology with the artistry of computer-generated content. Our CG artists, interactive designers, and developers focus on creating virtual versions of our clients' products, so lifelike it feels like you could reach out and touch them. Our culture brings together creative, tech and data in an integrated way. ​

Working as a Client Lead, you are responsible for the overall stakeholder management both internally and externally. You’ll play a pivotal role in managing this particular workstream, understanding client needs and aligning services to meet business and creative objectives. This role isn’t just about maintaining relationships, it’s about becoming a trusted advisor who anticipates client needs, drives satisfaction and ensures mutual success.​

Our key deliverables are Realtime/next-gen production solutions working in platforms like Unreal Engine and Unity. You will work across different creative, production and technical teams as well as global offices. It’s important that you have the experience and skills in this area to support the client in times of change into a new way of working (moving from traditional to virtual production) as well as supporting operational excellence across these cross-functional teams.

Your Responsibilities 

As a Automative Client Lead, you will have all of the traditional expectations within client services but specialise in the areas of either or: Creative Production, CGI, Post-Production. It is vital that this is your background. ​

• Client Relationship Management: Establish and maintain strong, long-lasting relationships with key accounts, acting as the main point of contact and building trust with multiple stakeholders at all levels.​
• Strategic Account Planning: Develop and execute comprehensive account management plans that address customer needs and opportunities, driving substantial growth within key accounts.​
• Collaboration and Coordination: Work closely with internal teams to ensure a seamless customer experience and the achievement of account objectives.​
• Business Development: Identify new business opportunities within existing accounts, collaborating with internal teams, where necessary, to realize these opportunities.​
• Performance Analysis: Regularly analyse account performance against key metrics and objectives, adjusting strategies as necessary to maximize success.​
• Feedback Loop: Act as the voice of the customer within the company, providing feedback to internal teams to help shape future developments.​
• Market Insight: Stay abreast of industry trends, competitive landscape, and market opportunities, leveraging insights to benefit key accounts and inform company strategy.​
• Technical application: Using your experience and expertise in the CGI realm to manage client expectations and support the delivery teams.​
• Integration: Ensure all teams and capabilities are working together to ensure the best outcome for the client across agencies, workstreams and locations. ​

Your Experience 

• At least 10 years of experience in key account management or strategic sales roles within the automotive industry and/or post-production/CGI​
• Demonstrated ability to understand and navigate global operational models and foster strategic relationships.​
• Exceptional communication and presentation skills, capable of conveying complex ideas succinctly and persuasively to a variety of audiences.​
• Strong analytical skills, with the ability to translate data into actionable insights and strategies.​
• Experience working in a collaborative environment, able to bridge the gap between different departments and align them towards common goals.​
• Comfortable working in a fast-paced, dynamic environment, able to adjust strategies and approaches as the market or company priorities evolve.​
• English / German proficiency 

What we offer you 

• A great team and a collaborative culture 
• Exciting products and the opportunity to work for the world's most valuable luxury automotive brand 
• Central and beautiful workplace in Berlin, with hybrid and remote opportunities 
• Flexible working time 
• 30 vacation days 
• Customize your ideal benefits package using our Benefitsy portal, offering access to a diverse selection of options like Urban sports, Spotify, REWE, Sixt, IKEA, and many more. 
• First-class learning and development opportunities through access to LinkedIn Learning catalogue, that includes 20,000+ diverse courses. 
• 20% employer contribution to our pension scheme. 

We believe that diversity helps us add value to brands. That's why we foster an environment where differences are respected, where people take pride in unique talents and where individual perspectives are encouraged and celebrated.