Customs Manager

Help us streamline client’s customs processes!

The opportunity: 

Flexport is experiencing massive growth with 3000+ Flexporters across 14 global offices and warehouses, and we’re just getting started. 

With revenue growing at breakneck speed, Flexport is looking for a Customs Manager to lead our customs team in Hamburg, Germany. This is the perfect position for an experienced manager with a background in customs who is detail-oriented, process-orientated, and loves to build! If you are looking at the next step in your career and want to be part of our customs rocketship, this could well be the career move for you! 

The position will have you working alongside and learning from some of the smartest people in the customs & logistics industry as we challenge the status quo and reduce the friction in global trade and showcase clients how to simplify their customs flow. 

What you'll do: 

• Own and manage a customs brokerage function. 
• Be a P&L owner, drive customs revenue, and help design new product offerings. 
• Work with the sales teams on building a go-to-market strategy and jump in to provide high-level guidance on all things customs to prospecting clients. 
• Lead, mentor, hire and develop a team of high performing customs professionals. 
• Think outside the box and find new ways of working that challenge the norm. 
• Assist in high-level customs topic discussions around classification, origin, and valuation. 
• Assist in client onboarding, customs SOPs and overall customer satisfaction. 
• Manage projects to build new tech, implement new service offerings and manage different workflows.
• Collaborate with internal & External stakeholders in the development of operational efficiencies whilst being customer centric.

Your contribution: 

• A true passion for everything customs and compliance - keeping up to date on updates and being a member of specific trade forums. 
• Experience with using customs softwares *bonus points if you have used AEB or Dakosy 
• Minimum of 5 years of current experience in Management, 
• Minimum of 5 years of current experience in customs & forwarding. 
• An ability to manage a large team performing many different functions 
• A strong network within the German customs market. 
• A proven track record of building processes, implementing new ideas and a passion for thinking outside of the box. 
• Familiarity with Customs product classification, origin , valuation and the EU tariff. 
• Excellent communication, interpersonal, and organizational skills. 
• A problem solver at heart. 
• An obsession with client satisfaction. You succeed when they succeed. 
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it. 
• High level of computer literacy. 
• Ability to manage a range of tasks, a team and projects. 

Nice to haves: 

• A deep understanding of special procedures such as IP/OP/TA (is a bonus). 
• A case study of where you have implemented a duty mitigation program for a client or saved your current company with implementation or process improvements. 
• A passion for writing about customs topics and being a contributor to our blog series.  

Your benefits: 

• Lunch meals delivery 4 days a week incl. vegetarian options, a salad bar and special menu options, plus breakfast options, snacks, soft drinks and barista coffee.
• Health insurance - employee contribution part is covered by Flexport
• 25 paid vacation days
• Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members. 
• Opportunity to join Pension contributions plan by MetallRente (15% employer contribution)
• Equity program
• An opportunity to take time off for volunteering projects 
• Parental leave policy: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child

We kindly ask our candidates to apply with a CV in English, thank you!

Why apply? 

We truly thrive on providing a best-in-class office environment, with a hybrid working model where we offer a state-of-the-art workspace in Hamburg City Centre, with modern technology and an open office feel with like-minded problem solvers to work alongside. 

#LI-hybrid