Partner Operations Associate

We are reinventing global trade.

We believe global trade can move the human race forward. That’s why our mission is to make commerce so easy there will be more of it. 

Flexport today connects almost 10,000 clients and suppliers across 116 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. 

With offices on three continents, our team is as global as our client base. Wherever you are, whichever role you play, you’re guaranteed to share your day with passionate and resourceful team members who are in it together.

The opportunity

The Partner Operations Associate plays a critical role in Flexport’s mission to make commerce so easy there will be more of it. Flexport today connects over 10,000 clients and suppliers across 109 countries. This role will focus on our business in Mexico in a cross-functional environment, partnering closely with our clients, forwarding partners, ocean carriers, trucking providers but also different teams across the company to achieve our common objectives.

You will

• Help to build operational performance framework, process and tools to measure our operations performance in Mexico
• Drive performance management of Flexport’s ocean, air, freight forwarding, trucking, and CFS partners, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations. 
• Be a part of the team that sets performance targets to partner, local team and establish local governance cadence (such as QBRs, monthly reviews, weekly reportings) with top tier network partners
• Be a trusted advisor and coach to the local execution team; continuously identify gaps and develop solutions focused on process standardization for both the Flexport operations team.
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed with flexport internal teams.
• Identify operations training needs and design and execute training programs to drive operational quality
• Collaborate with local, regional, and global teams (incl. Sales, Account Management, Trade Lane managers (Air, Ocean, warehousing), Operations, and others) to design logistics solutions for Clients and win new business for Flexport 

You should have

• Bilingual in English and Spanish required
• BA/BS Degree
• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting
• Ability to wear multiple hats, as an analyst who refine and build dashboards and as an associate who implement and gather feedbacks from partners on performance metrics
• Analytical skills and next-level attention to detail
• Strategic vision and ground floor execution
• A system and process oriented mindset
• Excellent communication, interpersonal, and organizational skills
• Ability to travel locally and internationally
• Strong problem-solving skills, with a proven ability to thoroughly analyze operations, perform deep dives, and identify root causes to develop effective solutions.
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it