Account Manager

ABOUT RAPP

We stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.  

As a diversity champion, equal opportunities and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs.

We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, again and again.  

Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC, Mercedes Benz, IKEA, Paypal and Virgin Media 02.

Us

To foster collaboration and relationships, our hybrid model requires three office days per week. As equal opportunities proponents, we are open to discuss any hybrid working related needs during the initial screening.

The Health and Wellbeing of our people matters immensely to us at RAPP which is why we work with Sanctus (mental health partner) and Sayge (professional development), to offer personal and professional support coaching for all our Employees. We also have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.

We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ and Parents & Carers.

You’re better at work when you feel better in yourself.  So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!

Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.

Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.

The Opportunity

• You’ll get to work on one of the largest accounts in the agency, on BBC TV Licensing.

• We’ve had the account since 2002 and the client satisfaction scores have consistently been among the highest in the agency.
• You’ll be joining a large (50+ people) group of talented and supportive team members dedicated to TVL plus the wider agency creative teams. Oh, and we’ve won quite a few awards for our work too!
• Part of its uniqueness is that the BBC has outsourced its whole marketing function to RAPP. So, not only do we get to lead the marketing objectives and strategy that drive real behaviour change. But we also manage the implementation of that strategy all the way through to selecting the data to targeting, delivering the creative (across multiple channels) and analysing performance.

• This account is likely to be the most multi-faceted and strategic account you’ll work on – for three reasons:

1. We are the client’s out-sourced marketing team, which means we have greater input and direction on the marketing strategy and the communications. We genuinely feel like one big team with our BBC colleagues.
2. Our job is to communicate to every household and business in the UK – developing campaigns across multiple channels.
3. You’ll get to work and learn from some of the most talented people in the industry, both within our internal team, but also industry experts in strategy, data, research, and behavioural sciences.

• Data, insights and performance is at the heart of what we do and you’ll be working across data strategy including segmentation, UX, Customer Experience strategy, loyalty and creative. TVL is a fantastic account to learn or hone your skills in delivering effective, end to end customer journeys.
• We’re big on developing careers. You’ll get a monthly one to one with your manager just to talk about your objectives and how you’re tracking against them as well as the regular career conversations.

 The Role

• Working on acquisition and retention strategies, across a range of channels including email, digital display, social, web and DM. 

• Leading on your own projects and supporting the Client Partnership team on key projects; you’ll be working with the wider team of data planners, strategists, analysts, data selections, Project Managers to define and scope projects as well as ensure the successful delivery of the final campaign.
• Being a reliable contact to key BBC clients, confidently talking to clients to present strategies, creative, discuss feedback and share your point of view.
• Creating accurate and timely production of project/team admin such as updating agendas, contact reports, action logs, cost estimates, POs and billing.
• Briefing internal resource to produce best-in-class outputs, ensuring that everyone has what they need.
• Reviewing creative and provide well-considered, constructive feedback to the creative departments.
• Assisting with TVL team initiatives.

Role Requirements 

• We’re looking for people who are curious, collaborative, inquisitive, throw themselves into problem solving and take ownership of it.
• Excellent attention to detail is essential.
• They will ask questions and thrive when working as part of the team.
• We want to hear what you think and we truly believe a great idea can come from anyone on the team and anywhere.

Recruitment process

We’re not a 9 stage interview process agency. We like to keep recruitment swift, lean and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process.

We are RAPP. And we can’t wait to meet you.