GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.
We are looking for a highly skilled and proactive Care Senior Platforms & Applications Specialist to join our dynamic team and report to the Senior P&A Manager.
The role encompasses managing the day-to-day operations, user administration, reporting, and workflow design and maintenance for all current and future CRM, AI, and support tools in the Care department. You will support our Agents, Customers, Suppliers, and Partners by ensuring optimal performance, scalability, and stability of our systems. Additionally, you will lead initiatives in tool configuration, integration, and data management, contributing to the continuous improvement of our Care operations.
Optimize Tooling and Processes:
Enhance Data Management and Integration:
Lead Technological Advancements:
Support and Empower Teams:
Foster Strategic Partnerships:
And more...
Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.
Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.
We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.
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