Reliability Success Manager

Reliability Success Manager

As a Reliability Success Manager, you will play a key role in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure as part of our growing team in a new hybrid role. You will make a significant contribution to digitally transforming global enterprise organizations in achieving machine health. This position is remote.

A Day In Your Life

• You will join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions.
• Develop a trusted advisor relationship with technical project leads and maintenance/reliability external stakeholders.
• Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform.
• Travel to manufacturing sites to evaluate equipment for the fit of the Augury solution and understand the site’s process to determine the criticality of all equipment.
• Generate reports and site visit summaries.
• Collaborate with a dotted line with the Corporate CSM and/or an Account Executive to function as a pod to ensure top-down and bottom-up success for customers.
• Quarterback optimal facility-level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise.
• Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap.
• Establish post-implementation adoption activities to closely monitor the success of customer initiatives.
• Move customers through the customer journey by leveraging subject matter experts to change mindsets from reactive to proactive, integrate Augury into their work processes and operations, and identify growth opportunities.
• Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells.

What You Bring

• Experience: You have knowledge and experience in reliability and maintenance operations with at least 5+ years in manufacturing/reliability in manufacturing. Vibration Analysis CAT 1+ is preferred but not required. Ability to travel (up to 50%).
• Experience: In-depth understanding of current reliability best practices and methodologies. Strong understanding of precision maintenance practices.
• Customer-Centric: You are a relationship builder and customer advocate. You also thrive on cross-functional team collaboration and understand the importance of working with technical teammates to analyze ROI, drive impact, and provide a seamless customer experience.
• Strong Communicator: You have strong interpersonal skills and the ability to communicate effectively both internally and externally. You are able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner.
• Bi-lingual: English and German required; French is preferred.