Lead Site Reliability Engineer (Product SRE)

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Xero's Product SRE teams will consist of dedicated world class SRE engineers, embedded into product teams to drive enduring reliability, world class observability, and high performing services.

The Lead Engineer will be the most senior technical resource in the team, ensuring teams are empowered to own and drive reliability across the product landscape. 

This position requires a highly technical Lead Engineer with a strong engineering background, deep experience in SRE and a passion for enabling high performing teams.

As a seasoned and relentless engineer, they will contribute to the company's Product SRE strategy and contribute to the ongoing transformation of the Xero SRE culture. As an expert communicator, they'll manage change and ensure the value of robust systems is communicated clearly across the business.

This role will become an acknowledged authority on reliability, observability, operability, and performance of the product you are assigned to through continued delivery of high quality solutions. We're looking for someone who can solve engineering problems beyond their own team and influence others to make changes. 

Any experience with reliability concepts such as: capacity management, autoscaling, safe deployment and releases, software strategies for reliability, fault tolerance, and graceful failure would be highly beneficial. Understanding of human factors, safety science, and resilience engineering are also valuable.