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Xero

Technical Duty Officer (Lead/Senior Site Reliability Engineer)

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San Mateo, US

1d ago
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Job Description

$120,000 - $175,000
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

As Xero grows there is a continued need for a keen focus on reliability to ensure customers receive service that exceeds their expectations. Xero’s Incident and Problem Management team are a part of the Site Reliability Engineering (SRE) organization and are responsible for the build, delivery and ongoing maintenance of robust process and tooling around Incident management. The team is responsible for driving enduring reliability at Xero through robust, consistent and fast response to high severity incidents. They are responsible for building a world class process and ensuring that process matures as the demands of the business grows. 

This position requires an experienced SRE professional with a strong technical background, deep experience in SRE,  a passion for building and delivering robust processes and extensive experience of leading technical response to high severity cloud issues.  As a seasoned and relentless professional, they will drive best practice across the business and contribute to the ongoing transformation of the Xero SRE culture. As an expert communicator, they will lead technical discussions to identify and track actions associated with and identified during incident situations.
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