Our Purpose At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact
The customer is the heart and soul of Xero and our newly formed Customer Success Team plays a critical role in empowering our customers to achieve their business goals, whilst driving advocacy for Xero through delivering beautiful experiences.
As a Customer Success (CS) People Lead sitting within the Customer Experience (CX) function, you will lead a group of Specialists across multiple programs of work, providing them guidance, mentoring and strategic direction to drive customer retention, satisfaction, and growth. Your role will involve collaborating cross-functionally with Sales, Product, and CX teams to enhance the overall customer experience.
With a focus on increasing CX’s contribution to the company’s overall revenue, you will use your natural leadership style to manage day-to-day outputs across our Partner Assist and Direct Sales channels, including attainment of revenue-based targets. You will be responsible for leveling-up team capabilities via coaching and development opportunities, and ensuring the team is equipped to support Xero’s overall GTM strategy by delivering on a wide-variety of campaigns and initiatives.
